graham R.
Return fail
I bought a club and returned it 2 months ago. I was told I would receive store credit. I waited 2 weeks…..nothing. I chatted with customer service a week ago, they said the club had been confirmed as returned but “noone had done any action to process the return”. They said they would go ahead and do that then and I would receive a gift card. Over a week later, nothing. I chatted with customer service today and they said an egift card would be sent within 2 hours. 6 hours later , nothing. I am super pissed and I have had it up to here. I have been very patient and given many chances cor this to be resolved and it has not been. This is truly shitty customer service.
Response from TGWApr 14, 2026
Hello Graham, We sincerely apologize for the delay and the frustration this has caused. This is certainly not the level of service we strive to provide. We have attempted to email your information on two occasions, so I am sorry to hear that it still was not received. We have just sent a private email directly to you containing your gift card code and PIN to ensure you have immediate access to your credit. Additionally, a member of our team will be calling you shortly to personally confirm you’ve received this information and to ensure everything is resolved to your satisfaction. Thank you for your patience while we get this right.