RH
No understanding of customer's entitlement or needs....
Simple order.... two wedges. I saw online the box had arrived at my house. However, instead of the two wedges, the box was filled with some kind of shelving. I can understand and forgive mistakes, and even the lack of an apology. However, TGW took this to a level I have never seen. They refused to ship my wedges until they received word from Fed Ex that the shelves had been picked up for return. In other words, they were holding my wedges hostage. As improper (and, I suspect, illegal) this was, the situation was more complicated as I was scheduled to go out of town for golf and I wanted/needed my new wedges to accompany me. They were unyielding. Add to this the failure to arrange for the early morning Fed Ex pickup they promised, the failure to call me as promised, and this was an unmitigated disaster. I still am waiting for a return call from their head of operations. They ended up needing to ship the clubs to where I was traveling. I will never do business with TGW again
Response from TGWMar 23, 2026
We are really sorry to hear about your experience. This is certainly not the level of service we strive to provide, and we understand your frustration regarding the incorrect item and the rigid process that delayed your wedges. We experienced fulfillment challenges during a warehouse transition at that time, but that does not excuse the missed follow-ups or the stress caused to your travel plans. We want to make this right and review the details of your interaction to ensure this is addressed properly. Please reach out to us at [email protected] with your order number and "Attn: The Customer Review Team" in the subject line. We would like the opportunity to look into the status of your request and provide a more suitable resolution. Customer Review Team