TGWReviews of tgw.com

Response from TGWJul 29, 2026

We are really sorry to hear about your experience. It is incredibly frustrating to learn about the fulfillment delays you experienced and the confusion surrounding your tracking information, especially when you are eager to get your new gear out on the course. We understand how disappointing it is to see an order marked as shipped before it has actually left the facility. We usually fulfill orders within 72 business hours. We want to review your order details to ensure everything has been handled properly. Please email us at [email protected] with your order number, and include "Attn: The Customer Review Team" in the subject line so we can look into this for you right away. Customer Review Team

Response from TGWJun 19, 2026

We are incredibly sorry for the frustration with the stock error, the delivery delay, and the mess with your cancellation. You should never have had to chase us down for your money. Please email your order details to [email protected]. We will personally track down your return at our warehouse and make sure your refund is processed immediately.

Response from TGWJun 18, 2026

Thank you for sharing your feedback, and I am so sorry for the headache here. It’s incredibly frustrating to miss a shipment deadline for a trip. That is definitely not how we want things to go. We want to get your money back to you as quickly as possible. Please drop us a quick email with your order details at [email protected]. As soon as that hits our inbox, we will track down your return at the warehouse and make sure your credit gets pushed through right away. Thank you so much for your patience with us!

Response from TGWJun 18, 2026

Thank you for letting us know about this. We are sorry to hear you received the incorrect sizes and for the delay in the refund. Please email your order details to [email protected] so we can locate your account. Once we have that, we will check the status at our warehouse and ensure your credit is processed immediately.

Response from TGWJun 10, 2026

We are really sorry to hear about your experience. It is disappointing to learn that you received Titleist Velocity balls in a high gloss finish rather than the matte orange described, and even more frustrating that our team failed to reply to your message. This is certainly not the responsive or accurate service we strive to provide our customers. We take your feedback seriously and want to look into why your initial reach-out went unanswered, as well as review options for your order. Please email us at [email protected] with your order number, and include "Attn: The Customer Review Team" in the subject line. We would appreciate the opportunity to investigate this further and ensure you are properly taken care of. Customer Review Team

Response from TGWJun 3, 2026

We are very sorry for the inventory mix-up and the long delay. You shouldn't have to wait 7 weeks for shoes that showed as in stock when you ordered them. We want to check on your order details right away to see if we can find an alternative that is ready to ship now or help you cancel it if you prefer. Please reach out to our team directly at [email protected] with your order number so we can look into this for you immediately.

Response from TGWJun 2, 2026

We are happy to hear that you decided to keep the club, but we are truly sorry that the wrong item was sent to you in the first place. Receiving a 2-hybrid instead of the 3-hybrid you ordered is definitely a mistake on our part, and we understand how frustrating it is to find out the correct item was already sold out online. We appreciate your flexibility in keeping the club, but we still want to make this right and look into your order details. Please email us at [email protected] with your order number, and include "Attn: The Customer Review Team" in the subject line. We would like the opportunity to review your options and ensure you are properly taken care of for the mix-up. Customer Review Team

Response from TGWMar 30, 2026

We are really sorry to hear about your experience regarding the tracking of order K8120472. We understand how frustrating it is to wait for an update, and we want to ensure you have full visibility of your package's progress. We’d like to look into this and provide you with the most current information available. Please reach out to us at [email protected] with your order number and include "Attn: The Customer Review Team" in the subject line. Once we receive your email, we will investigate the status of your shipment and work to get you an answer quickly. The Customer Review Team