TGWReviews of tgw.com

Response from TGWOct 13, 2026

Thank you for sharing your feedback, and we sincerely apologize for your experience. Falling short on communication and failing to resolve your issues quickly is unacceptable, especially as a returning customer. We want to look into what happened and address this for you properly. Please email us directly at [email protected] so a manager can review your history, take care of your current concern, and make sure your issues are resolved. Thank you for bringing this to our attention. We appreciate the opportunity to make things right and earn back your trust.

Response from TGWSep 16, 2026

We are really sorry to hear about your experience. It is incredibly frustrating to be facing a delay with a warranty claim for your youth driver and to deal with an unhelpful customer service experience when checking for an update. We understand how disappointing it is to reach the six-week mark without clear communication or progress on a return sent to our regional facility. This is certainly not the level of support or service we want to provide. We’d like to look into this and review options with you to help resolve the issue as quickly as possible. Please email us at [email protected] with your order number, and mark your message "Attn: The Customer Review Team" so we can look into this for you right away. Customer Review Team

Response from TGWSep 5, 2026

Thank you for leaving your honest feedback. You are completely justified in losing trust in us, and we want to apologize for how poorly your situation was handled. Failing to fulfill our commitments and treating you with indifference when you voiced your concerns is not acceptable. We want to make this right. Please email us at [email protected] so a manager can review your account, work out a fair resolution with you, and ensure any future orders are personally taken care of. Thank you for bringing this to our attention. It highlights a critical area where our service failed, and we hope to have the chance to rebuild your trust.

Response from TGWAug 3, 2026

We are really sorry to hear about your experience. It is incredibly frustrating to receive a hat instead of the Puma golf shoes you ordered and to still be waiting on your refund. We want to assure you that we take your trust very seriously, and we would like to look into this to verify your order details right away.  We can usually take care of this quickly, and we want to review your account to make this right. Please email us at [email protected] with your order number, and include "Attn: The Customer Review Team" in the subject line so we can look into this for you right away. Customer Review Team

Response from TGWJul 29, 2026

"We are really sorry to hear about your experience. It is incredibly frustrating to learn that your order was abruptly canceled without warning and that you felt our pricing advertisement was misleading. We want to assure you that we take your trust very seriously and want to look into this to verify your order details. This is certainly not the transparent or supportive process we want for our customers. We can usually take care of this quickly, and we want to review your order details to see how we can make this right. Please email us at [email protected] with your order number, and include "Attn: The Customer Review Team" in the subject line so we can look into this for you right away. Customer Review Team"

Response from TGWJul 13, 2026

We are really sorry to hear about your experience. It is incredibly frustrating to learn about the sizing glitch during your checkout, the missed opportunity to correct the order before it shipped, and the extended delay you have faced waiting for your refund on your Discover card. This is certainly not the seamless or supportive experience we want to provide our customers. We can usually take care of this quickly, and we want to investigate the status of your return to ensure your refund is fully processed and review options with you. Please email us at [email protected] with your order number, and include "Attn: The Customer Review Team" in the subject line so we can look into this for you right away. Customer Review Team

Response from TGWJun 10, 2026

We are really sorry to hear about your experience. It is incredibly disappointing to learn that the head of your TaylorMade iron snapped off and that you have faced a four-week delay without a clear resolution regarding a replacement or repair. This is certainly not the efficient or supportive service we want to provide our customers, especially when dealing with equipment issues. Since this occurred a few months ago, we can often still help and look into this to see what options are available. We want to investigate the status of your returned club and work toward a proper solution for you. Please email us at [email protected] with your order number, and include "Attn: The Customer Review Team" in the subject line so we can look into it for you right away. Customer Review Team

Response from TGWJun 10, 2026

We are really sorry to hear about your experience. It is incredibly disappointing to learn about the repetitive sizing glitches you encountered on our website, the resulting duplicate billing, and the fact that you had to pay return shipping and involve your bank to clear up the extra charges. This is certainly not the seamless or hassle-free experience we want for our customers. We can usually take care of this quickly, and we want to look into your account details to review options regarding that return shipping cost and ensure everything is fully resolved. Please email us at [email protected] with your order number, and mark your message "Attn: The Customer Review Team" so we can look into it for you right away. Customer Review Team