TGWReviews of tgw.com

Truly appalling customer service. No notifications on delayed shipments, even when paid extra for 'express shipping'. Unhelpful and sarcastic team on chat who simply end the conversation to get rid of you.

I ordered a set of irons 4-U. I received ONE club. ONE! How does that happen? The nonchalant agents did not seem surprised, and if you, as a customer, do not continue calling, you will not get a response. How does a company send a "partial" order? One club, and no good reason as to why they did it! It takes forever to get a response.

Over the last two months, I have used a gift card given to me to purchase two different items. The company hasn’t delivered on a single one even weeks after the order was made and each customer service rep keeps promising. They will update me as soon as the order is ready in a couple of hours, but they never do. It is very clear to me that they don’t intend to ship items nor that they care about customers I am confident saying this is a fraudulent company.

The worst experience, ordered and paid, promised a date then I call only to tell me that they are not sure it is available. I purposely bought just shoes first. I left 3000 dollars in my cart for new Ping clubs, not ordering from them.

Disaster. Inaccurate, vague with detail, shifting responsibility away from themselves. Ordered custom Callaway clubs and was told they would ship within 1-2 weeks. Heard nothing for a week and then was told order hadn’t been sent to Callaway. Once it had I would receive a response. Waited another 5 days and web based I got still said ‘in process’. Called again and was (miraculously) provided a ‘just posted’ stained ship date which was fully 5 weeks from when I ordered. Would never have considered if I had been told that in the first instance and my feeling the company knows these timeframes and simply tried to make we wait via inertia. Be very wary!

Horrible. Look at all of the negative reviews. Those are the real deal. I wish I would have checked into them further before ordering. I purchased an item months ago and the shipping date kept moving. I kept following up and was told over and over it’s coming. Then I received an email out of nowhere saying my order was canceled. No reason given. Nothing. After multiple reach outs I was told they didn’t have sufficient inventory. It was an ordered item. Not something they even stocked. If you look, this is very common. They sell things they don’t have in hopes they can get it. STAY AWAY!

Ordered a set of Ping irons and I was only shipped the 7 iron. Customer service told me I would need to return the 7 iron before they would ship me my complete set. I have returned the 7 and still have not received my original order. It has been two weeks and now I want have my new clubs for my vacation. The experience with TGW has been a complete disaster and I would not recommend purchasing any items from them!

I ordered a pair of golf shoes from TGW 8/29/25. My husband ordered a pair of golf shoes from Carls Golfland the same day. His arrived today; TGW lost my order that had an issued order number and a hold on my PayPal account for payment. I used the chat and they found the order. A pair of shoes (low inventory) has been set aside for shipping. The warehouse will not respond to the third-party customer service agents about a shipping date. I’m sorry but how hard is it to process an order? How hard is it to reply to the question about expediting fulfillment and shipment? Fulfillment is their business. The employees in this company are both disengaged and incompetent. They are no longer trained nor are they compensated/fired based on performance or in this case lack of performance. The problem goes up the chain of command to a CEO Corey Bergstrom who has no clue about the poor quality of his business. Maybe he should have a primer from the CEO of Carls who can get a pair of shoes delivered in less than a week. If you are in the “Net Business” and call yourself the Net’s Premier Online Golf Super Store, then Corey, it’s time to for you to step down. You are failing to meet your lofty tagline. You are not a superstore. You are a superb failure at quality fulfillment which should be your core competency. Get the hell out of the ivory tower Corey if your leadership can’t get shoe orders filled and shipped. Pathetic. You and your business are worth NO STARS.