TGW.com - The Golf Warehouse - golf clubs, drivers, irons, golf balls,golf bags, golf shoes, golf apparel, and golf equipment - Largest Selection of Golf Items Online
TGW (tgw.com) has 528 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Remi C.
i ordered golf socks they were back ordered then canceled I reordered now i have them
Response from TGWAug 12, 2026
Thanks for updating us! We are glad to hear you finally received the socks after the backorder and cancellation hassle. We appreciate your patience throughout the process, and we hope they work out great for you!
Chris D.
I've ordered quite a few things from TGW, and I've been happy w/their products and service, but I was a bit disappointed this time. I ordered a Cobra DS Adapt X driver and 3 wood in early April. I received the 3 wood in 3 days, but didn't get the driver. After 10 days, and not hearing anything from TGW, I sent an email to their customer service department. They responded 2 days later, basically telling me what I already knew, it was still "in processing", and they'd sent me an update as soon as anything changed. A week later, I still hadn't gotten a update, so I contacted them again. I was told it was being shipped from the manufacturer and they'd reach out to Cobra for an update. Three weeks after I placed the order, still nothing; no updates. Followed up again and I was told it takes up to 3 weeks to get items from the manufacturer. Funny...that wasn't mentioned when I placed my order. After a month of waiting, TGW sent me an update saying Cobra wasn't making the club anymore, and none were available. TGW refunded my money and gave me a $30 store credit for the inconvenience. Again a bit disappointed. It would have been nice to get regular updates on the status of my order from TGW CS, but I had to reach out in order to get status updates. Ended up ordering the driver from Carl's Golfland. Got it $20 cheaper and it was on my doorstep in 2 days.
Response from TGWMay 19, 2026
Thank you for your long-standing loyalty to TGW, and we are deeply sorry for letting you down on this order. You are right to be disappointed. Waiting a month for a driver only to find out the item was discontinued is a completely unacceptable experience. While we are glad our team issued a refund and a $30 credit, we know that doesn't fully make up for the lack of proactive communication or the friction you experienced. Drop-ship items from manufacturers can occasionally cause inventory visibility delays, but that is our problem to solve. We are using your detailed feedback to tighten our inventory loops with Cobra and improve how our customer service team proactively flags delayed orders. We hope we can earn back your trust in future rounds.
CHARLES B.
Order was wrong sent two pullovers same color had to sent one back to get the color I originally ordered. Sent back the wrong pullover and had to make several phone calls and a few weeks to get the order right
Response from TGWMay 15, 2026
We are truly sorry for the hassle and the delay in getting your order corrected. We know how frustrating it is to receive the wrong item, but having the exchange process take so long as well is completely unacceptable. This is definitely not the smooth experience we aim to provide. We would be happy to review this specific case internally to see where the communication broke down and why the replacement took so long to ship out. Please reach out to us at [email protected]. We appreciate your patience in sticking with us until it was resolved, and we will use your feedback to ensure our exchange process is much faster moving forward.
SMR
I have always shopped TGW for all things golf, and I am loving my shoes. Unfortunately TGW no longer ships to APO addresses so I will have to find another place to shop. If TGW resumes APO shipments , I’ll be back while I am stationed in Europe.
Response from TGWMay 12, 2026
Thank you so much for your longtime loyalty and for your service! We are thrilled to hear you are loving your new shoes, but we truly regret that we can’t currently get our gear to you while you are stationed in Europe. Please know that we value our military customers immensely, and we are actively working on getting APO shipping options added back to our service. We hope to have this resolved soon so we can welcome you back as a customer. Stay safe, and we look forward to serving you again in the future!
Mark W.
I ordered 5 hats last year during the hat sale. Three hats shipped right away. The other 2 were put on back order, the white Titleist, and navy Callaway. After a few weeks the Titleist was cancelled. I kept getting messages every month or so saying the Callaway was updated longer on back order. Months passed ant it just got cancelled. I have 2 concerns 1-why were they involved in the sale if not available? And 2- they are both on sale on the website right now. I have been seeing them the whole time I have been getting the not available notifications???
Response from TGWMay 12, 2026
We are really sorry to hear about your experience. We understand how frustrating it is to see an item listed on our site while your own order remains unfulfilled, and we apologize for the lack of clarity and the long delay in resolving this. This is not the standard of transparency we strive to provide. Inventory data can sometimes experience synchronization delays between our system and our partners, especially during high-demand sales. Please reach out to us at [email protected] with your original order details so we can investigate why these items were marked as unavailable and work to provide a fair resolution for you immediately.
Brian
I most recently ordered two pairs of shoes for high school softball. I have received one pair and the other pair has been back ordered on two different occasions. Items ordered on 4/1/26 not expected until 5/21/26. High school season concludes on 5/15/26.
Response from TGWMay 12, 2026
We are really sorry to hear about your experience. We understand how frustrating it is when backorder timelines shift, especially when you are counting on gear for a specific season or event. We apologize for the delay and the impact this has had on your plans. We want to ensure this is handled correctly for you, whether that means securing the item or assisting with a cancellation or alternative. Please reach out to us at [email protected] with your order details so we can look into a resolution.
Laura
I am supposed to be available from 8am to 4pm for fed ex pickup of item which you sent to me in error....8 hour time span.......
Response from TGWMar 30, 2026
We are really sorry to hear about your experience regarding the inconvenience of this pickup window. We understand that an eight-hour wait is a significant disruption to your day, especially for an item sent in error. This is not the level of service we aim to provide. We’d like to look into your order to see what happened and review any available options to make this process easier for you. Please reach out to us at [email protected] with your order number and include "Attn: The Customer Review Team" in the subject line. Once we have those details, we will investigate the shipping error and work toward a better resolution. The Customer Review Team
Wynona B.
I have ordered a while ago and the items look very nice, but the waiting time is super long.
Response from TGWFeb 20, 2026
We are really sorry to hear about your experience. While we are glad you liked the items you received, we understand that a super-long wait time is frustrating and not the experience we want for our customers. We experienced fulfillment challenges during a warehouse transition at that time, but we have since made improvements and would like to look into what happened with your shipment. Please email us at [email protected] with your order number and include "Attn: The Customer Review Team" in the subject line. We’ll review your order and see what options are available. Customer Review Team
