TescodirectReviews of tescodirect.com

3 apologetic texts and e-mails since Wednesday, today (Saturday) no communication, and still no date of when my order will be delivered - just lots of excuses that they are busy. Today I tried to cancel my order and its not possible!? The rest of the logistics companies are managing and thriving through Black Friday. Tesco's Direct have proven themselves truly incompetent and ill prepared.

Click and collect next day a joke. I was sent a date after ordering for collection two days later, not one. There was no notification to say it was not there, so went to get my rather expensive phone (not part of Black Friday or Cyber Monday promotions). No phone, sniffy, snippy staff. If they cannot run a modern online business, they should get out of the marketplace

Bought four Eames chairs but the bolts for self assembly were too short so i had to buy new bolts. On the tesco direct web site i posted a critical product review but they refuse to publish it because it relates to product quality!!!

I ordered a gas cooker with installataion. Here's my timeline. 9/11 - order placed online. Email received saying delivery expected by Saturday 15/11 and I'd be contacted within 2 days to confirm delivery date. 11/11 - email received confirming arrived estimated by 15/11. I'd be phoned closer to the date to book. 15/11 - no phone call, no email, no delivery. 17/11 - (Monday morning) I phoned to find out what was happening and was told delivery would be 21/11. No explanation of why I wasn't told this earlier or, better still, when I was in the ordering process. 18/11 - email received confirming 21/11 delivery and installation after midday 21/11 - man arrives to instal cooker which hasn't yet been delivered. He said this often happens. Fortunately, he hung around a short while and the cooker arrived. All good. 22/11 - email received to tell me the order has "just been dispatched" and that I "can expect delivery on or before Saturday 15 November" This is thoroughly unsatisfactory. Now I understand why my Tesco shares are doing so badly. I'm going back to John Lewis next time I need an appliance.

Added the new Grand Theft Auto on PS4 into my basket last night and a cd album - the album said in stock but when i got to check out it was out of stock so couldn't check out - after getting bored trying to check out (about 3 hours) i thought I would check out this morning only to find Grand Theft Auto is out of stock - rubbish site - why allow things to be added to your basket that are not in stock - will just shop at Amazon at least you know items are in stock

I had read and re-read horrific stories, but I thought "it's only delivering a product to store for me to collect - what could go wrong?" I received an email saying they had got my order and it would be delivered to store the following day. Then another email saying it had been delayed - 'here we go' I thought! My order remained at "not yet dispatched" for an agonising 24 hours, but sure enough (after phoning to check), it was in store and ready for collection. For this part of the Tesco Direct service, rather than home delivery, I have no reservations in recommending them and I was able to use Clubcard Vouchers with double face-value very easily. Go Tesco Direct!

The tesco direct website is not 'live,' which means the goods shown aren't necessarily available. You place an order, they take payment, they email that the goods are on their way.....then they email to say 'you' have cancelled the goods! When I spoke to a CS supervisor about my complaint I was told the goods probably went out of stock before or as I was ordering... but a fault on the system means no one knows that it hasn't gone out therefore you get confirmation it's on the way. "So where is my item now? I want it for my daughters birthday." 'The item you thought you bought was never actually available. Sorry and refund on its way'. Not good enough when you have your heart set on something.

I am outraged that Tesco Direct refused to publish my mediocre review of a product as it didn't "meet their guidelines". It contained no swear words, wasn't overly long, simply had a few minor criticisms of the product. Can it be coincidence that all published reviews gave it 5 stars and glowing reviews. Does Tesco Direct simply refuse to publish anything which remotely criticises a product? This is hardly representative of reviews and doesn't give an honest overall view for possible purchasers.