TescodirectReviews of tescodirect.com

I will never ever shop with Tesco's direct ever again! I ordered a swing and slide play centre for my little one and the delivery was damaged, phoned up Tesco's direct promptly to arrange re-delivery. Specified a Saturday delivery and never heard back from Tesco's Direct. Saturday went by, no delivery and none the wiser about where my order was! Phoned up Tesco's Direct and they had no idea what was happening with my order. I was given the option to fill in a Tesco's online questionnaire about my recent purchase, which I never received. I voiced my opinion on how terrible the service was and this prompted a Tesco's customer service representative to call me. I explained how the whole ordeal has given me no confidence in Tesco’s Direct and that I will never shop with them again. I was told that Tesco's Direct had changed their courier company to Arrow XL (probably the worst management decision) and how they have a back log of orders and they were at fault! The item at this point was no longer in stock, I was given the option to wait for when the item was back in stock or cancel my order. It would have been a nice gesture to have given me the option to replace my order with the next item up the price range. I was compensated with £30 credit for all the trouble that I was put through, which personally I don't think makes up for the time spent chasing Tesco's Direct on updates with my order and waiting for redelivery, which was a waste of a whole day. I cancelled my order with Tesco's Direct and reordered the same item for the same price with Asda Direct! Asda Direct kept me updated with my order as soon as it left their warehouse, gave me tracking information and emailed/text messaged exactly when my order will arrive. I was actually surprised that one of the 4 boxes was delivered by Arrow XL without any glitches. Tesco’s Direct has lost a customer and Asda Direct has gained one.

I ordered some protein over a month ago, and still nothing has turned up. They keep giving the same excuse saying that they will dispatch it straight away. Will never use nutricentre or tesco online again!!

Order some Optimum Nutrition Protein Powder through Tesco with 1 of their sellers Nutricentre being the supplier,after a month of waiting for the product to arrive nothing,emailed Tesco who referred me to Nutricentre,emailed them 3 times on various contact modes,no response,email Tesco again & they gave me the same contact details for Nutricentre,2 last attempts at contact,no response so filed a claim with Tesco who would supposedly respond to me the next day,no response now & it's been 8 days! Filled another claim today so if I don't receive anything tomorrow I will be taking this further & also contacting my credit card company to see if they can refund my £47 & chase up Nutricentre/Tesco! It's the equivalent of pocketing money from someone's account,completely fraudulent!!! Would cancel my pending orders with them but I imagine they'll just cancel the order & keep my money still.

After chasing up my missing order - Which I had been assured would reach me last week, I was told that actually they don't have the product in stock and don't know when it will be in stock. Spent 35 minutes on hold before giving up the first time and then another 20 minutes later that day trying to actually speak to somebody. They will have had my money in their account for almost a month if and when it's refunded to me and all that time they have had nothing to actually send out to me. Borderline criminal. Don't waste your time/money with them.

i was really happy with my order i made by tescodirect

1, I had to attend the pick up location 3 times instead of 1, as they sent 2 wrong item out of 10. They mixed those up with other cusomers'. 2, Customer service is poor. They were not able to correct a small mistake in my address on several attempts. Eventually they deleted my address by mistake.

This review is about the third party purchase that I made through Tesco Direct. I bought a Medusa NX Headset from the company 'Trove' through the Tesco Direct website. After speaking to Trove's speedy email service over email, Trove agreed to give me a refund for my headset. I sent them the item and my tracking number says that they received the item on the 20th of December. However, they still claimed that they hadn't 'found' it on the 7th of January. The first time I actually decided to phone Trove, I had to wait on hold for 20 minutes. I then was not connected, the phone just suddenly hang up. Phoning them again, waiting 20 minutes I was told that nothing could be done about the refund. Now finally, on the 14th of February I have actually received my refund. This took way too long for a refund. I will not be using Trove shopping again.

May be that they use Yodel to get the items to the store. I've had two items out of six orders go 'missing' and given a refund. My wife made two orders and one went 'missing'. They were made a month apart and delivery was to two different stores for Click and Collect. Poor service. Do not use.