TescodirectReviews of tescodirect.com

I ordered a frame from Tesco and although the order process ran smoothly, upon unpacking the frame I found that the cardboard mount inside the cellophane wrapped product was damaged. No delivery note inside the pack nor clear instructions of how to return. A few days later Tesco emailed me asking me to review their product-which I took the time to do. My review read " the frame represents excellent value for money however the one I received had damage to the cardboard mount. Although the frame was cellophane wrapped the mount looked as if something had stuck to it in a couple of places and taken the top surface of card with it." An honest review yet Tesco have emailed, with no explanation as to why, to say my review has "failed to meet their website guidelines" and refused to publish it! Won't buy from them again-what is the point in wasting people's time asking them to review products then failing to publish them? I emailed to ask them why my review "failed to meet their guidelines" but got an undelivered bounce-back from their email address. I read that another reviewer criticised a product's quality and Tesco refused to publish it. Therefore you can't believe the reviews on their site as they clearly don't publish negative feedback that is received!

I purchased this Toshiba television (50L2436DB 50 Inch Full HD 1080p LED TV with Freeview & Toshiba BDX1500 Blu-Ray player) Tesco Direct Sale saving £150:00.I internet ordered the television selected offered delivery date of Thursday 08 January 2015 with a clear note for property access.The recipient had a day off work to be let down by Arrow XL beyond delivery who stated no one at home.The recipient was looking out for this delivery all day and said they did not come to their home.After contacting Arrow XL beyond delivery they delivered television at 11.45am Tuesday 13 January 2015 which caused great inconvenience to the recipient.The Blu-Ray player did not arrive with the television,Arrow XL delivery team informed recipient it would arrive later in a smaller van.I contacted Tesco Direct Help to find the free Blu-Ray player needed another order to be created.I had to contact them a second time as my phone does not accept anonymous calls to arrange collection at a local Tesco Express(You can collect from your chosen store after 3:00pm on Thursday, 22 January 2015).I collected Toshiba BDX1500 Blu-Ray player Friday 23 January 2015 from local Tesco Express and finally delivered it to the recipient.The recipient is very pleased with Toshiba television + Toshiba Blu-Ray player but annoyed to have two days off work for poor delivery service.

Hi, I have included my order number to show this is a genuine review. I purchased a Bosch food mixer from Tesco direct to be delivered at store. I cannot fault the logistics and notifications provided leading up to the order, in fact it was all spot on and arrived before the estimated time. Got a notification text and went to pick it up - Had to wait a few minutes whilst they searched for it (reasonable), when she came with the box, it had a big hole in it and the box was tatty and torn from the edge slits, even the assistant mentioned it and it was noted on the electronic signature panel. I thought, ok fair enough just a tatty box and long as nothings damaged inside I will be happy, got it home and checked inside only to find scratches on the appliance (which I have taken pictures off). Alarm bells started ringing; tatty box, stretched seal and scratches on mixer body - This was either a customer return or ex display for definate??? BOSCH products are very carefully packaged and come in a host of wrappings, Hmmm Trading Standards need to be informed I thought as how many other items are they doing this with? Everything looked brand new but the mixer itself had touch marks and those horrid scratches - Will be contacting them soon and see what they say as only just got it today 10/1/15, my moneys on it being an ex display item sold as NEW, wrong on many fronts, doesn't look like they have learnt their lessons have they? I am going to track down the CEO and ask him to justify this ill practice. Dont believe me, just google them and see how many bad reviews there are - I wish I had known beforehand, was £6 cheaper on Amazon at the time as well. MAKE SURE YOU CLOSELY INSPECT/CHECK ANY ELECTRICAL ITEMS FROM TESCOS TO ENSURE THEY ARE NEW!!!!

They are ok but now that they have a lot more competition they seem to have lost their edge and sparkle.

I ordered an item and chose the option to collect from my local store. They didn't deliver and they couldn't tell why. They asked me to "call back tomorrow in case there was any update on the system". No apology, no explanation, nothing - the "customer service manager" seemed more interested in just ending the call. He did cancel immediately when asked though (although refund takes 3-5 days).

I ordered a cooker from tesco direct and was due to receive it a week later but was not contacted. I phoned customer service and they told me that it was out of stock. How can a company (1) allow you to buy out of stock items (2) provide you with no notice that they are unable to fulfill the transaction (3) still take your money whilst unable to provide service paid for?

Was originally trying to order some goods on Black Friday and the traffic to the website was the busy it was impossible which I expected so I ordered the following day. Several days later I got an email saying one of my items was not in stock and they were refunding me! No apologies nothing. Poor service at its best. Then I get a second email saying two items were being despatched for delivery and the others had no despatch date... Could get through to anyone on the phone to find out why so I tweeted them. No valid response for 24 hours. Delivery was a day late after I had waited in all day. All goods arrived on the second day??? I then got another email saying the second lot had been despatched for another delivery date... Very confused. Tweeted them again telling of my displeasure and got a sarcastic response. Disgusted at the over all experience.

I have ordered 4 items over the last few months online. Tesco take your money and then approx 2 weeks later I got a email telling me there is a problem with my order (We're sorry, but we're unable to complete your Tesco Direct order) and have issued a refund to my card, i complained that this must happen a heck of a lot as its now happened the last 4 times i have ordered online and was it to make there figures look good or to make interest on the money they have had for 2 weeks to which i got no real answer in the response i had back. I would love to know how often this happens i mean 4 times in the last few months, Come on.