Inez Y.
In the face of all the negative…
In the face of all the negative reviews, I stand to differ! Ok, my recent purchase was a day late, but that wasn't a problem for me; my oh would disagree though, because the leather recliner it replaced had been duly dispatched to the dump the afternoon of the expected day of delivery. He had to make do with a fold up chair in his prized position in front of the tv lol. Anyway, I digress. When our chair arrived and we'd unpacked it, it had what appeared to be an unsightly blue mark (dye transfer or some such) on it. After a call to Customer Services and a few emails with photographic evidence, later, I am pleased to say that Tesco offered a 10% discount, thus resolving the situation to our satisfaction. Many thanks to Lynzi for your speedy and professional action and attitude!