TescodirectReviews of tescodirect.com

i ordered a iphone 6 plus on sunday 11th october 2015 and paid extra to £6 for next working day delivery which means it should have been delivered on the 13th october which was a tuesday. i rang tesco direct and they said that there was a delay with the order and i should ring the delivery service they are partnered with called clever box, i rang them and they said they havent recieved anything from tesco direct to confirm that they should delivery a iphone 6 plus to me- i then rang bang tesco direct and they said that the phone should be with me o the wednesday so i waited home all day and there still wasnt any delivery- i then rang tesco again and they said that they have sent a confirmiation to clever box and that i should ring them again and arrange a delivery time with clever box. the next day i rang clever box and they said they were still waiting on confirmation from tesco and that i need to ring them back.i waitig until the thursday to ring tesco back and they said they dont understand why the delivry service hasnt delivered the parcel to me yet - i rang back clever box and they said that they have now got the confirmatio from tesvco and that i will recieve the phone on the friday and i the had to book another day off work and i waited between the time slot of 2pm-4pm, by 3:30 i got a phone call from clever box saying that tesco have cancelled my order and i will not be reciving the parcel at all - clever box then told me that they have nothig else to do with my order and that i need to ring tesco direct and find out more information about my parcel. i then rang tesco and they did not understand what clever box were saying because on their system is says that the parcel is set out and i should recieve it friday (today).... long story short tesco direct dont have any commuication skills with the costumer nor the delivery service... ive asked them to give me back the money and i will buy the phone elsewhere

I ordered a washing machine from Tesco direct, after three weeks of no communication I called to see where th order was as it was then passed the delievery date. When I called the customer service advice had told me that the machine was no longer in stock and that they would not be getting it back in stock. Knowing this information Tesco held my money for three weeks without any communication and if I had phoned them who knows when I would have been told. I have since been told three different days that yhe money would be returned to my account from three different customer service agents, yet I am still waiting on this being returned. Has to be the worst customer service I have ever recieved and how they can justify taking money out of someones bank account without having a garuntee the product is in stoke is beyond incompetent The only reason I have given this 1 star is because there was no option for zero

My experience with Tesco direct has been interesting from start to finish. Probably my own fault, I gave up shopping at Tesco 2 years ago, fed up with incorrect labelling and high prices. The website was completely user-unfriendly. Originally tried to order a two seater sofa bed but as I was ordering it, it went out of stock. The next day a 3-seater sofa appeared so I tried to order that along with a long list of stuff having just bought a new flat. It recognised me and kept changing my delivery address back to my home address but I DID NOT want them to go there. After a good 2 hours, I gave up and only ordered the sofa bed. It seemed to accept the delivery address but then changed it back to the invoice address on the confirmation so I had to phone the help line. After several attempts of many 20 minutes on hold, the person I spoke to at the call centre was pleasant and helpful and added a 2-seater sofa to match the bed sofa but I gave up on the rest of the items I would have ordered. (At least £1000 sales lost). On the day of the delivery, only the 2-seater sofa arrived. The delivery people were unaware my flat was on the third floor despite me telling the gentleman at the call centre and did not know where the 3-seater sofa bed was so I tried Tesco’s direct, in vain (it was Saturday so probably even less people there to ignore customers calls). The delivery firm answered much quicker and said the sofa bed had not come into the warehouse and would be on back order. So I accepted the sofa, unpacked it and assembled it (not too difficult and the sofa itself was great for the money). About 23:30, I received a text from Tesco direct to say they had cancelled my order, as they could not fill it! So I had one small sofa abandoned in a large room. Several attempt to phone Tesco over the weekend to no avail. I finally got through a few days later (not from lack of trying!) to a person who was obviously rather used to the process. She offered me an alternative sofa bed with the same name at 3 times the price but kindly pointed out it would not match the 2 seater sofa of the same range. I said I would be patient and wait for the 3 seater matching sofa bed to come back into stock but she said they had no idea when or if ever they would come back in. I told them to collect the sofa; she gave me a collection date. Day one sofa collection (another half day off work) no one came. I phoned the delivery company (I assumed the same one came to collect as had delivered) they had no record of it, so I arranged another day to be off work and wait in. Day two sofa collection, this time the collection company did turn up. The delivery driver was unsure the sofa would fit as they had been unable to deliver either of the 3 piece suites on the lorry as no-one was in. When they checked the paper work of one delivery, in big letters on the bottom it said “customer on holiday until 5th October” so no wonder no one was in, it was only the 30th September! Luckily, it did fit (great, 1.5 days holiday already wasted and still nowhere to sit!). I went back to work and 30 mins later, I received a text from Tesco saying they would be unable to collect my sofa that day! A phone call then followed to rearrange. I politely (honestly I was polite) told him it has already been collected. To add insult to injury guess what appeared on Tesco Direct website that evening – the original 3-seater bed sofa and a 2-seater sofa, I wonder if they are really there? Probably returns. The moral is DO NOT USE TESCO!!!

I ordered a new bed and got to chose the delivery day from 3 days upwards I decided a week was time enough to get my bedroom decorated... On the delivery day I received no dispatch email as per confirmation email so checked my online account tracking. it said awaiting dispatch. a bit confused I called customer services who, after putting me on hold for 10 minutes informed me that a part of the bed was still on order and could take up to a week to arrive...but they had already had my order for a week, surely the week I had given them since ordering was my "up to a week". I cancelled the ordered as I had had no email/call/text from them to say there was a delay and item now not available to order online, so who knows how long I'd have to wait...wasted day waiting in for no delivery.

ordered a freezer on line Delivery promised in next 4 days Conformation by return No confirmation no delivery and when you call to complain. "we got it wrong" is the reply They really have a cavalier attitude towards their customers and they seem to have forgotten we have a choice My choice was to get my money back and buy it elsewhere Tesco Direct are dreadful when it comes to delivery Don't use them

Order a new PS4 game for release day, arrives over two weeks later. Order multiple items for store collection. Get there and items are missing, no contact in advance. Order single item for store collection. Item has not arrived at all but didn't bother telling me, still in limbo a week later. Massively frustrating experience nearly every time I have used them, the price best be exceptional on what you are ordering as the chances are they are going to cost you time and petrol.

Ordered some deckchairs from tesco direct. Got the email to say it had arrived in store and was ready to collect. Turned up a few hours later to be told the deckchairs had not arrived and they didn't know where they were. Called customer services to be told oh yes it is in store, they have told you the wrong information and sometimes the barcodes fall off so it may not have been scanned in. If this is a known issue, why then are staff not double checking names on the parcels that have arrived to ensure they are not wasting people's time by turning them away and making them re-visit the store to collect when it was there all along? Terrible service. First and last order with tesco direct, will stick with Amazon Prime in future.

Ordered a desk. Went out of stock shortly after, so I thought, "great, I got the last one." This was on Saturday. Not heard anything from them until Tuesday when out of the blue they cancel my order. No reason, no apology, nothing. Just "Sometimes we get it wrong. Therefore your order has been cancelled." I'm now having to wait for a refund, and am shopping elsewhere. IF YOU CAN'T FULFILL THE ORDER WHY ARE YOU GIVING PEOPLE THE OPPORTUNITY TO BUY?!?