TescodirectReviews of tescodirect.com

Last year we had horrendous experiences with Tesco Direct. Their deliveries were massively delayed compared to what they promised, with certain orders coming after Christmas and ruining people's gifts! Thought we would order early this year as we have some Clubcard boost vouchers to use. Made an order on 19th Nov, told 5 days. Just received a text to say delayed! Surprise surprise. Called customer service, was on hold for 25 minutes to be told they have no idea when it will be delivered and would not confirm it would be here for Xmas. Will not be using Teaco again and are going to switch to Sainsburys for our weekly shopping etc now on principle.

Order a laptop. Told it would be 5-7 days delivery. That's too long considering competitors can deliver next day and even same day. Ten days later after lies and more lies about dispatch it's still not arrived. No response from helpline or email. However local store manager was brilliant and gave me a better laptop from store at no extra cost. My advice is do not buy from Tesco Direct if you want your purchase in time for Christmas. It's not going to happen.

Now on day 12 and item still hasn't been dispatched despite taking payment. Had no contact about further delays other than the states 5 - 7 days. Someone who ordered the exact same thing 2 hours before me received there's exactly a week after the order, yet mine is still to be dispatched. God knows how much longer it's going to take with Black Friday coming up. Awful.

Haven't had a problem Tesco click and collect. Had an electric item break down and they were great on the phone.

Like others I am now over two weeks waiting for my order from Tesco Direct. Despite an initial email telling me to collect on a date which wasn't accurate (and I turned up at the store expecting my order to be ready) I have received no correspondence explaining why there is a delay. Having been a faithful customer of Tesco I will now be taking my business elsewhere for my Christmas shopping. Tesco need to sort this out!

Spent whole evening getting my order in on their website to spend clubcard points. Site kept crashing and stalling. They as is public knowledge moved their delivery times out to much longer. Items due in my store today after 3pm. At 5pm I get emails indicating I had requested the order be cancelled and refunding my clubcard points but with a deduction for me requesting cancellation. Phoned them and goods had gone to wrong store. No explanation as to why they could not simply send my goods to the correct store and let me know of delay. Goods now out of stock so I cannot reorder. Promised a call but nothing. Do not buy from them.

Made an order 12 days ago and still nothing, supposed to be click and collect. Amazon next day delivery, Tesco 12 days no wonder Tesco is in trouble, once a massive company, now a joke!

Its now 8 days since I ordered a microwave oven. Their website said it would probably take between 5 and 7 days due to high volume of orders. If a firm as large as Tesco can't get a simple delivery right it should withdraw from delivering items. Their website shows it HAS NOT EVEN BEEN DESPATCHED. Awful service!!