TescodirectReviews of tescodirect.com

The company was my worst experience ever. they are not loyal to their customers,. Took my order and my money for a birthday present I bought for my son, waited from 27/11/12 until the 05/12/15 in the day of my son's birthday,nothing has arrived and my son was really upset as he end up with no present,but the worst is, no one informed me about any delay so I could sort out something else for my son. I don't deal with companies who trait their customers with no respect or value.

This company deserves to lose customer loyalty, gone to the top of my list for poor customer service. Took my order and my money, an hour later they apparently cancelled it because they had taken more orders than they intended! Only problem is, no one informed me that it was cancelled so 10 days later when I went to pick it up on their advised delivery date I was told they'd cancelled it. I've got another pile of stuff on order .. All being cancelled. I don't deal with organisations who think customers are of no value. Posting this everywhere I can on the internet

They will ruin Christmas At least the Amazon guy didn't do that Your kids deserve better than to find their Santa presents at the side of the road in the rain Feel completely humiliated

Ordered stuff for daughter for xmas, over 1 month later (4/12/2015) without any communication they simply issue a refund as per my request... I DIDN@T ASK FOR IT TO BE REFUNDED!

Buy from somewhere else! I ordered a dishwasher and an electric hob on 12th November. Enticed by the Speedy delivery and excellent customer service, I should have had my items within days. In fact they were delivered on 2nd December. According to them tesco direct tried to deliver on Tuesday 24 th November - but they didn't. I was waiting at home, having taken time off work, through out the 4 hour time slot. No one attempted to deliver. I called tesco customer services who, eventually, put me through to hotpoint. After being told it was my fault the driver couldn't deliver as I didn't have a number on my house being accused of being an F^*king liar I ended the call. I have this conversation recorded. Called again and was told they cannot deliver for another week!!! I explained that my hob had been disconnected and it wasn't acceptable expecting my family to manage without a hob to cook on. I also told them that due to chronic health issues and currently on chemotherapy that I needed to cook fresh food daily. Their answer - 'that's not our problem' The 2nd delivery day came but my dishwasher didn't! The hob came - the driver refused to take the old hob away. I contacted tesco direct again. I was assured that any expenses/loss of earning etc would be reimbursed plus a gesture of goodwill as compensation. It was reiterated that they didn't want me to be out of pocket. Delivery day no3. Almost a month after order was placed and paid for. Dishwasher arrived. My electrician comes for a third time but I'm not to worry because tesco are covering all my expenses. But no!! Tesco direct can only offer me £40. That doesn't cover the loss of wages let alone all my other expenses. All in all I have spent out a further £215 due to the incompetence of tesco direct. When I'm trying to make ends meet on disability living allowance this money is hard to find. Bottom line. Don't buy from them. They give you the run around, break their promises and swear at you. They don't treat you as an individual and in my experience, they don't care about their customers.

I have only ever had bad experiences when using Tesco Direct (delays in items arriving, items not matching descriptions, Tesco staff not really being interestes in helping...) but their clubcard boost offer was too tempting when I was looking for a TV and so I braved buying from them once again. True to form they have lived up to their reputation. I was aware of a 5-7 day delay because they were not expecting more customers to use them during an offer period (?!) but after 10 days without any kind of contact from Tesco (not even a 'sorry your item is delayed') I contacted Tesco to have one of their advisors lie to me that my item was being dispatched that day. Three days later and still no item or any form of contact from Tesco, and in the meantime I have ordered from Asda Direct, Debenhams, Argos, Boots, House of Fraser, The Entertainer, Smyths Toystore, Next and Amazon...all of whom have successfully delivered my items and all of whom have excellent communication with their customers. Tesco Direct is an awful company and really should be avoided. They are happy to take money off customers but couldn't care less about them!! Do yourself a favour a buy from elsewhere.

Order took over two weeks to arrive. I was made to feel like I was being an inconvenience for daring to contact them when yet another day went by without it turning up as promised. One item was cancelled and one got lost in the system somewhere which somehow managed to put a block on the rest of the order. Customer service was awful and kept contradicting themselves (was told twice that it had been dispatched when it hadn't). Had to do all the chasing myself with no contact from them and kept being told it was just delayed. Finally got through to someone who knew what they were doing but it was all a bit too late by then. Never again!

I had to wait nearly 20 minutes for anyone to come to the desk to serve me and then I was only given half my order so I had to go back the next day! The next day I had the same experience again totally ignored by staff and no-one at the Brooklands click and collect counter.