TescodirectReviews of tescodirect.com

After buying two garden storage units from Tesco Direct I was asked by them to give a review of the goods and service: below is the review I wrote on their site. Very flimsy I ordered 2 and they arrived within the stated dates, when I put them together one of them was missing a panel. Tesco gave me the choice of a refund or replacement. I took the replacement, for some reason or other collection of the faulty one could not be done by the deliverer of the replacement one, a separate order was put in for collection. The new one arrived with broken panels but I managed to make one good one out of the two. No-one turned up to collect it on the appointed day. It took two more phone calls and promises from Tesco that it would be collected on a certain day. After the second no show and my third phone call I promised the Tesco employee that if it was not collected on the third promise I would put it in the skip. This worked as it was collected on the appointed day. But it was over a week and three promises before it was done. Over all it was good delivery, but shoddy goods and shoddy collection. Below is the response I received from Tesco about my review. Your review has been moderated It cannot be published to the website, but.. — Sango, Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time! Submit something new Thanks again, The team at Tesco.com It seems to me that they do not want honest reviews about themselves submitted, only reviews that praise them. Because of this I have lost any trust I had in the company and will not be buying anything from them again.

Bought a legrest pillow online, when i purchased they sent me a purchase confirmation and that was it, no email regarding delivery or traking or anything and it took them two weeks to deliver my item, very bad communication with customer and delivery. never use them again.

Ordered a record player as a Christmas present for my daughter., I work so chose click and collect in store. Received dispatch confirmation and went to collect it the day after it was supposed to be delivered. It wasn't there!!!!! It's the 23rd of December by the way. They blamed everyone else under the sun and not helpful at all. Managed to get refunded but the money will take 3-5 working days to get back to me. Why are they allowed to take my money straight away but delay giving me my money when refunding. Long story short - no main Christmas present for my daughter. No wonder tesco are going down the pan. They blame third party suppliers etc so they don't have to take responsiblity for there own failings!! Not even a sorry! I will never use tesco again. Merry Christmas!!!!

Been having issues with this company since the 27th November where they send me a refund which point they didn't then after chasing this they said they'll put on a gift card at which point they didn't. Also everytime I tried to place an order they would take the order and my money then say after a couple days sorry this item is no longer in stock. Spoke to numerous managers they said that they would price match my items I want to order when they came out of sale so that I could still order them because of the issues. But since then a manager has looked over my notes and said that they are not going to price match it anymore soa manager has no overturned and other managers Price Promise guarantee for me. The even acknowledge and have proof that these items we're going to be price matched for me since this stupid manager intervened she is now overturned that manager and I've lost all of my orders. I have been promised call backs I have been in contact on Twitter and now everyone is ignoring me because I have bad things to say about Tesco's direct in all honesty bypass this company because honestly speaking to Tesco's is like put a spoon in your ear and trying to find gold in your brain you're getting nowhere fast. Each person in Tesco's had a different tale to tell even though the notes were there each manager was more incompetent than the last and now I have nothing to show for it for Christmas even though I was chasing this is the 27th November. Even with my gift cards it took me three days to get them to put the credit on because they kept sending me blanks, this was not good will mind you this was my Clubcard points that they had lost so don't mistake it for them being nice they're just masking the incompetence of their staff and managers Just had a stock alert for a game I'd waited for, for a couple of weeks went to place the order under the impression their word actually means something then was told it's been overturned by the manager so lost out on my games again thumbs up Tesco you useless morons.

Tesco I'm absolute discussed with my treatment by tesco direct. I broke my foot last week and as a single parent I have my parents running around after me n my kids now as I can't drive my car or even walk to the door. I wanted to buy my parents a few u expected xmas gifts to say thank u as well as merry Christmas and ordered them from Tesco Direct BIG MISTAKE!!! I chose to collect them from my local Stalybridge store, after placing my £90 order I got an email to say they had to split my order into three packages as they was being delivered from 3 depot... I only read my last email saying that they had all been delivered, I arrive 23 hours later at stalybridge my chosen delivery store by taxi... Broken foot, crutches and alone... I got into the store to find they had only one of my parcels... The other two had gone to another store!!! I had to go there to collect them! In a taxi... I then went to the store in Ashton the staff advised me to attend, when I arrived (after almost falling on my crutches getting in on the wet floor n staff thinking it was funny!! I got told my delivery was in another Ashton store!! Once my taxi bill got to £30 pounds I had no more cash on me n had to get out, I had no choice but to call my mum at work and get her to collect me! She went mad that I had ventured out & she had to leave work. I had also spent hours in agony and my surprise is ruined! Tesco I am so annoyed! £30 out of pocket on taxis and extremely stressed! Apparently after calling your call centre my inconvenience is worth £10 as a way of a good will gesture, which u declined as an insult... £10 doesn't even touch the sides with the cost of today in a taxi let alone my spoilt xmas present to my parents or the pain I suffered needlessly going out! I am a... was a loyal customer, but after today no longer

Placed an order on December 2nd, with a delivery estimate of the 9th. Great stuff, I thought, it'll arrive in plenty of time for Christmas. I didn't receive the item by the estimate so checked my account and it was marked as 'To be dispatched'. The item was shown as being in stock online, so I sent an email to Tesco customer service to find out what was happening with my order. They aim to respond within 48 hours... I waited 4 days with no sign of a reply, then I gave them a call. I was told my item must have been mislaid by Royal Mail. This is despite never receiving a dispatch update email and the item still saying 'To be dispatched' on my account page. Hmm, passing the blame much? To make matters worse, the item was now out of stock. I demanded a refund and now have just a week to find it elsewhere in time for Christmas. Oh I wish I'd just ordered it from Amazon but I had clubcard points to spend! Won't be ordering from Tesco Direct again.

I bought a greenhouse from Tesco direct and, during recent bad weather, it was reduced to scrap. When I contacted the company, I was given a choice between a new greenhouse or a full refund. There were no questions asked and the refund is back in my bank! Last weekend we bought an Amazon firestick at a branch of Tesco. When we got home we realised that we had not been charged for it. Worried that the girl on the till might have been disciplined, we phoned Tesco who said, as it was their fault, we could keep the firestick free of charge and the till girl would not be blamed! That's what I call service. Well done Tesco!!!!

iI ordered my daughter an iPod on 28/11/25 and I am still waiting for this item to be delivered 15 days later. I ordered the item on the 29th November 2015 and received a confirmation email on Tuesday 1st December that it had been despatched and that I would receive my item between Tuesday 1st December and Monday 7th December. On the evening of Monday 7th December, I rang their customer services to enquire about the status of my order and the lady on the phone informed that Royal Mail deliver the items and that she could not track it. She informed me that my item would be here within 48hours. 48 hours later (Wednesday 9th December) and my item had still not arrived. Again I called their customer services in order to find out what was happening with my order. I spoke to a customer service manager who advised me that is a company called YODEL deliver these items and that he could not contact them because it was out of service hours. I accepted this information (despite being told that Royal Mail deliver your items two days earlier) as he assured me that he would make enquiries and would contact me Thursday 10th a.m. I received no phone call so in my lunch hour I rang again and spoke to a lady who was very helpful. She managed to track my item and discovered that the courier had never received the item. She ordered me a replacement & arranged for next day delivery, Friday 11th December. My husband stayed in for the delivery but when I arrived home from work he informed me that the iPod still hadn't arrived so I again tracked the order only to find the status stated that the courier had tried to deliver & left a card. My husband stayed in all day and there was no card posted through my door & the location where they had tried to deliver was in Risley, miles from Manchester. I called their customer service number again, another 20mins phone call and spoke to another advisor who said he would email Ents@st to try & find out some information and call me back. Again I received no phone call so I called again on Saturday 12th December and spoke to a lady called who said she would get the advisor who sent the email the previous night to call me with an update. The advisor called me Sat pm & said he was still waiting for a reply to his email. After losing my cool because I wasn't willing to wait for them to trace my item. He agreed to send me a replacement. I received an email to say they were going to send a replacement but no details or tracking number for delivery. I sent an email to their customer services explaining my anger & diappointment, no reply to date. I waited until 8am today, Mondsy 14th & spoke to a customer advisor who said the delivery hadn't been arranged but he would do it now. Three hours later I'm still waiting for this email with tracking ref so again I will have to call & ask for this to check my item is actually on its way. Please NEVER order from Tesco Direct. I have never experienced such bad customer service. To get it wrong once is bad enough but three times is absolutely shocking. Furious, Manchester I am extremely disappointed with Tesco 's delivery service and would never order from you again. As I advised Michelle, I ordered this item around Black Friday for 10% discount but the £15 saving has not been worth the hassle. It has probably cost me more than £15 in phone calls Sent from my iPhone