TescodirectReviews of tescodirect.com

Ordered for Friday, still no flowers. :-(

Bought a computer using tesco direct over the phone very helpful and polite service 4 hours later I got a call from from a witheld number from someone claiming to be from a tescos subcontractor doing a security check he asked me about the phone I bought I said I hadn't bought a phone he then said I must have ordered my computer over an instore phone which I hadn't he then asked me some ID questions without giving his name he said he would cancel my order if I didn't tell him so I told him some reluctantly I told him I wasn't getting at him but I found the nature of the call really concerning and could he refer me to something that said tescos make these kind of calls or could I speak to a manager no manager was available he wouldn't refer me to anything and said I was getting at him I asked for a number I could use to verify him he gave me one that I googled which Google came up with nothing related to tescos he said he would put my order through concerned I phoned tescos customer services who could see no reason for the call being made and had no record of it so I rang the number the chap had given me and explained my concern the man answering took my details then asked for my card details again without giving his name I refused explaining I had already passed all the checks why did he need this he said if I didn't give this to him he would cancel my order I said this all seemed highly suspicious and in my shoes would he give these details out he then cancelled my order . I phoned customer services who confirmed the order had been cancelled but couldn't tell me if my money had been taken or if so when I would get it back so I complained the person I spoke to apologised and said that the people in business support don't have much contact with customers and that they would phone someone in finance and get back to me I didn't hear anything so phoned again and got put through to someone who said they were the only person there and didn't know how to access the information someone would phone me within 24 hours

Received faulty product. Badly packaged and mishandled. Took over a week for collection then advised replacement would be 10 days. They insisted on receiving original item before issuing replacement. Very elongated process The third party was the children's furniture company. Disgraceful customer service.

I have ordered Braun Hair Dryer on tesco direct. Paid extra for delivery next day. When I got it I have found that it was faulty. When reported to tesco direct customer care they suggested some other hair dryer and asked me to call again to process the request. Gave me a lot of wrong information. Gave me time to call and name to speak with associate however when called at the given time another associate said he can not process it and I will have to wait for another day. Absolutely rubbish customer service. People do not know their own process and promise customers and do not deliver it. Have lost half day of my work to deal with these people, lost a lot of time energy and efforts and ultimately got "nothing". When I said I want to make complaint, they said we will deal with it internally and cant give me any complaint reference and because its an internal investigation I wont be notified about it either. No wonder why Amazon is taking over entire online market.

I ordered a cross trainer and chose my delivery day. I waited in all day and changed all my plans and it never arrived. When I contacted them ,they apologised and said it was not like their normal service. Therefore, I re-arranged for the cross trainer to be send out again. I was told that the courier would contact me with delivery time and again waited in all day. On my second day of waiting the item did not come AGAIN and nobody replied to my email. Finally, today after various phone calls and emails, I got a call saying that they were not able to send the product and a refund would be given. What? I waited in from 7 to 7 two full days and they did not even have the product? I did not want a refund, I wanted the item I paid for and waited on. They never even offered an equivalent. Terrible company and poor customer service. I recommend you take your business elsewhere. Totally not what you would expect from a large company like this.

Found a digital camera that was £20 cheaper than anywhere else on Tesco Direct. Great, I bookmarked the page and planned on ordering it later on that day. Unfortunately, by the time I got round to ordering it, it had become out of stock. My fault, so I signed up for email alerts for when this product will come back in stock. Sounded great, but I got an email a few days later, telling me they had cancelled email alerts as they didn't know whether this item would ever be back in stock. Okay, fine, however another few days later I noticed that the camera had become back in stock, so without hesitation I ordered it straightaway. I got an email confirmation, they took my money, and gave me a delivery estimate. 5 days had passed and still the camera still hadn't been dispatched and the next day I received an email telling me my order had been cancelled, without any specific reason. Despite the cancellation, the camera is still listed on the Tesco Direct website as available, but with limited stock. They clearly haven't got a clue whether items are in stock or not, so be warned.

Everything is fine until the item you purchase develops a fault and then Tesco just don't want to know... "...get in touch with the manufacturer.." I hate it when a retailers response to a problem is this, it's so not good customer service! I'll stick to Amazon from now on, saving a couple of quid every now and then by using Tesco on the very odd occasion that they are cheaper is just not worth it in the long run!

Have ordered with tesco direct many times and items have always been delivered really fast even on a standard delivery! On dates where I have picked what day for delivery it has came on the day requested and I have always been kept informed of the status of my order and what day to expect delivery and who with. Ordered a larger parcel and picked Wednesday however the delivery company decided to deliver it on the Tuesday, which was not tesco fault but I did speak to customer service and they were happy to pay back the delivery cost. When I have needed their customer service even to just ask about a product they have always been more than happy to help me. I have to say out of all the other customer service teams I have had to deal with for other company's tesco are definitely one of the best and always willing to help no matter how small your query. Not only this but the customer advisors are always very friendly.