TescodirectReviews of tescodirect.com

The tesco direct website as at 23/07/16 listed product 304-8730 'Golds Gym 5kg Weight' as being sold at a discounted price of £6.50 (normally £10). As this seemed like a reasonable offer I proceeded to use the 'Please Check Stock in your Local Store' function to verify that the product was in stock. After making a special trip to the nearest Superstore I found plenty of stock but being sold at £10. I asked an assistant to verify the price and showed her the online webpage. She checked at the tills and stated the correct price is £10, after which I thanked her and left the store empty handed. This has been a complete waste of petrol and time for me and I do not think this is a satisfactory shopping experience. Nowhere on the product page did it state that this was an online offer only, and having a 'check local stock' option gives the impression that the prices are good in store as well. Sent an email to Tesco and they phoned me back later in the day to say sorry but that's just the way it is. No offer of a goodwill gesture such as allowing me to purchase the goods in store at the offer price. I could of course use the 'click and collect' function but they even charge for that nowadays if the order value is under £30 (unlike most other stores).

A while ago I ordered some items for a new home. These were delivered and exactly what i expected, however the courier (delivered on behalf of Tesco) decided to chuck my parcels over the back wall and onto the pavement - silly idea as items could have easily been damaged. I contacted Tesco to inform them of the service from this certain courier and even though it wasnt Tesco directly who delivered the items in a terrible way, they refunded my delivery charges! I just hope they eventually stop using the courier in question!!!

I had a plastic paddling pool delivered because I didn't want to go to the store. When it came it was broken and I suspect the driver knew this, he dumped it and drove off. I ended up having to go to the store to replace it which completely defeated the object. I was asked to review the order by Tesco but because it wasn't good they havnt published it. CRAP !!!!!!'

Having purchased furniture from Tesco Direct several years ago, we thought we would give them a go again. Big mistake!! We ordered 2 items of furniture (TV Stand & Tall cabinet). As soon as I unpacked the first item, it was clear that the quality had dropped dramatically since our last purchase. In addition to the poor (cheap) quality, the shelf on the TV stand had a deep scratch in it and a drawer runner on the cabinet was broken. We contacted Tesco Direct to be told that the furniture was dispatched by a third party, Furniture To Go, and we had to deal with them. This is unacceptable. I purchased the goods from Tesco and my 'contract' was with them! Tesco refused to deal with me and we were forced to deal with Furniture To Go. The lady at customer services was as helpful as she could be but we were sent 3 drawer runners all of which were the wrong size (despite me sending range name, model numbers and exact dimensions as per the instructions). To make matters worse, the replacement shelf they sent, turned out to be a back panel for a completely different unit. At the end of this fiasco, I demanded collection of the goods and a full refund, only to be told that after wasting a day erecting this rubbish, I now had to waste more time dismantling it. I also asked to be supplied with packaging but this was declined, so costs for packing these large items fell to me!! Lesson learnt. I'll never be buying from Tesco Direct or Furniture To Go again and you would be wise not to bother either!! Be warned !!

I ORDERED 2 NOW TV GADGET'S ON TESCODIRECT. I PAID AND WAS GIVEN THE NEXT DAY'S DATE TO COLLECT. WHEN I TURNED UP AT 5pm - 2 HOURS AFTER TIME STATED , THEY COULD NOT FIND THE ORDER. I WAS TOLD IT 'MIGHT' BE IN THE NEXT DAY. I GOT IT SENT TO A LOCAL TESCO TO MY DAD AS IT WAS A PRESENT FOR HIM. TOLD HIM HE WOULD HAVE TO WAIT FOR HIS BIRTHDAY PRESENT. I GOT IT THE DAY AFTER HIS BIRTHDAY. I WAS INVITED BY TESCO TO GIVE A REVIEW. I GAVE AN HONEST REVIEW AND THEY REJECTED IT... THEY CAN'T WANT CUSTOMERS KNOWING THE TRUTH.

Never again always Messing my orders up

I purchased Tefal Actifry Black 1kg 268-4217 on Tesco Direct website for £109.00 in May 2016. The very next day I saw it at Tesco Handforth SK9 being sold for £89.00. I rang customer service and they agreed but they said that they do not do match price even though it is still the same company which is fair enough. I wrote a review on tesco direct highlighting the fact that I was overcharged so other people don't fall in the same trap. Tesco refused to publish my review because it does not fall within their guidelines. This means that Tesco cherry pick the reviews to publish and all the reviews on their website are not honest and true representation of their feedback. This is cheating. This is a disgrace. Will be contacting the fair trading standards.

Phoned Tesco direct to make sure that if I ordered something to be delivered for collection from their store that it would be there on time because we were on a tight time schedule, I was assured that if I placed the order within the next 8 hours that the item would be in store for collection by 3pm the following day. My husband went to the nominated store at 6pm on the day stated only to find that the item was not there, all the staff could say was that 'it had been delayed in transit' no apology. I then telephoned Tesco head office who said that nearly everyone had been informed of the delay but that they could see that I hadn't been informed, they offered a £5 good will payment, better than nothing but insufficient. Tesco is such a large company that they really don't care about little people like me but they forget that without the little people like me, their customers, they wouldn't exist