TescodirectReviews of tescodirect.com

I ordered a 43" TV from Tesco Direct on 27 August and received a dispatch update email from Tesco Direct on 29 August informing me that the item would be delivered on 30 August. The dispatch update which came via email included my address (correctly inputed). However, Tesco Direct gave the wrong address to their delivery company so that while I took the day off work to sit and wait for delivery - it of course didn't arrive. This happened 3 times where the delivery company would send a text saying my delivery was on its way then nothing. Eventually got frustrated and called Tesco Direct to figure out what was going on - the customer service staff conceded they had made an error and passed the wrong address to the supplier. They could not change the address with delivery company and said they would have to cancel the order, issue me a refund and I would have to re-order again. My hands tied and me majorly frustrated, I asked the customer service agent for the refund on 10 September. Its now 29 September, and you guessed it, still no refund. Multiple complaint emails and calls to Tesco Direct, they informed me that the refund was pending approval and they offered a measly £20 as "a gesture of goodwill", more a slap in the face. Unbelievable! I have been out of pocket over £200 for a month due to their incompetence, wasted time sending multiple emails and they offer me £20. Shame on Tesco!

1. I ordered 3 items. 2. I received a notification that they are at different stores ten miles apart. 3. I'm employed and very busy. 4. I don't have time to run around after idiotic picking proceedures that suit Tesco's 'computer says no' brainless way of picking from different warehouses and delivering to different stores. 5. I will never shop at Tesco again... 6. Upper "Managers" and computer programme designers employed by Tesco can only best be described as an absolute bunch of whoppers the lot of ya.

I opted to try Tesco instead of Ocado (who are fantastic) to save what I estimated to be around ten pounds... l would happily pay it now to avoid the nightmare that is tesco home delivery. Not once but twice my order was "lost" - 100 pounds worth of groceries and one very late start into work followed by an early finish just to be home when they "arrived". No contact from delivery team and I had to chase the 2nd lost delivery myself - not a word of explanation. The phone team are really lovely but it's completely unacceptable. Tesco, you've lost me a very long standing customer - I will not shop with you again. I've also told all my friends who are considering home delivery not to bother with you. Sort yourselves out!

Paid for the item a week ago, still waiting for it to be delivered. Customer service tried to find where it is and I was told it's apparently in my local parcelforce but there is an issue with my address, really? What issues? Parcelforce is lost delivering my item? And there is no way to get a refund on it, the same item on Amazon £10 cheaper with a free next day delivery and I'm stuck here waiting for parcelforce to find me. Thanks a lot

I have ordered many things recently (as I have moved to a new house) and need lots and lots of items. I have had such wonderful service and such a good choice of products all at really competitive prices. Delivery has been outstanding, with everything carefully packaged and I have been delighted with the towels, lamps, pillows, bedding, kettle and lots more besides. I would recommend them to family and friends.

Order placed for an xbox one with their £25 off code and half hour later i get a cancellation email saying they will not fulfill it. Dire customer service

When your home appliance breaks down then you normally need a replacement that's what happened to me - my fridge with over 10 years faithful service finally lost it door. All joking aside I did look around for a basic under worktop larder fridge and all the sites came within the same price budget, In the end it was the difference between AO and Tesco my only thought was - 1. the points, 2. Delivery - I could pay extra on AO and get it Saturday or wait till "Monday or sooner" as per the advertising on Tesco direct - Silly me I took the cheaper option and the points. Don't expect the delivery as per the advertised 5 days on the Tesco website - the supplier in this case Hotpoint / Indesit can't match that expectation. The only have specific days where they deliver to addresses, if you want it at a certain time (note time not day) they will charge you for it and when they do call you all they want to do is flog their inflated insurance - . So Forget the points and go somewhere that delivers in a reasonable time or even next day and pay the extra and if they then don't they have broken the contract. I have also tried to tell them this as a review on their site - hasten to say it was "moderated" - Lets hope they moderate their advertising as I am sure this is false representation. NOTE to retailers: Its small things like this that are the start of bad practices. The removal of a review further annoys me - if they can remove the review should they too think "oh, we have an unhappy customer here... lets do something proactive" or Maybe I should consider change my shopping habits and forget the points "con" across all the Tesco outlets

I ordered a nowtv box from them last Friday and phoned today to see why it was still not dispatched. It turns out that if you pay 3 pounds it is held in abeyance until the last day before it is due and then dispatched for next day delivery. If I had paid 5.95 pounds it would have been dispatched the following morning by the same method as before. What a scam hold on to the item because you only paid half for exactly the same delivery