TescodirectReviews of tescodirect.com

I believe in giving credit where credit is deserved. I cannot give any credit to Tescodirect. I had a disappointing experience with Tescodirect but now a good few weeks since my poor experience Tesco;- Hasn't responded with any form of apology, so they have shown they don't care. Hasn't sent me a clubcard as I was forced into registering a new card through the ordering process, so they clearly show they don't like honest feedback including negative feedback. So when a large company such as Tesco can't say sorry and then act by withdrawing privileges to any customer that has had a bad experience with them you can make your own mind up if you want to do business with them when there are other good companies that exceed these standards.

Been very good, always delivered to the store of my choice when they say they would, also good with an email backup saying when ordered and despatched to store Recommended

Scarily bad these days! 3 items ordered, 1 delivered to my home. No sign of other 2, emailed, no reply, phoned, was told I would get a call back, no call back, phoned again and. 3 hours later still no call back as promised. It seems the items are stuck somewhere but they cannot phone that place, only email! How does this company survive ? I have to be home to sign for these items but I have no idea when or if they will come. All items still on website being offered for next day delivery to store, as I do not have a car and they are bulky items I had to have them delivered. Last time I think of doing that!

Ordered a DVD from them, only to be told 10 days later, that it was not in stock. Does it really take 10 days to find that they do not have an item in stock and will not stock it in the future? Very disappointed!

Top Notch Service!! I purchased a washing machine from Tesco and unfortunately, the machine had some damage caused by the manufacturer in the factory, so not Tesco or their delivery. Tesco was so quick to arrange delivery, they collected the machine immediately and offered another machine or a refund. I took the refund as they didn't have the model I wanted. I can't praise Tesco highly enough. Everyone at Tesco was so lovely to speak to and were so understanding. I will buy electricals from them in the future.

after the courier missed an appointment, and admitted, it the fact Tesco still claimed it was my fault. Despite hard evidence on my side and the confirmation from the courier. Well done John Leiper - another customer lost.

I ordered a garage storage box. The delivery was arrange for a Saturday. On Thursday, Before I was notified it had been despatched. The notice said delivery time would be 7am to 7pm. I stayed in all day.. NO delivery. I phoned Tesco, they could'nt get hold of the courier's , all they said that iyt had been despatched. BE AWARE TESCO USE EXTERNAL COURIERS, who they have no control over. DO NOT BUY FROM TESCO THAT CANNOT BE PICKED UP AT A STORE!!

I ordered a TV/DVD combo from Tesco Direct via Click & Collect. On the morning of the day it was supposed to be available for collection, the tracking information showed it had been delivered and signed for by someone living about 150 miles away! Phoned up Tesco Direct twice to ask what was happening and they didn’t have a clue. As effective as a tortoise in a Grand Prix. In summary they are utterly USELESS. So now it looks like I’ve paid out nearly £120 for no goods. Please anyone who reads this stay clear of Tesco Direct. I wish I had!!!