TescodirectReviews of tescodirect.com

Do not buy anything from tescodirect unless you want to risk having to deal with their customer service if anything goes wrong with your product. And it will.... I bought a TV, waited for collection day and when I assembled it it was broken. I asked for a replacement and they said I would have to drive to a shop even further from my place (I don't have a car) to get a new TV. They said they could do nothing to speed up the process and that I would only be able to collect the TV the next week. After the deadline had passed I called them to check where the TV was as there were no updates on my order. After 6 calls I was told that Tesco had not put my order through to the warehouse. The customer service emailed me saying there was nothing they could do and that this happened because I had "bad luck"... Tesco has now said they will not deliver the TV anymore as they have none in stock. They refunded me without me asking although I wanted was for them to give me a TV. They made me lose absolutely ALL the black Friday deals and I ended up with no TV and zero support from Tescodirect.

Avoid, like the plague, 3rd party re-sellers using Tesco’s Direct, they are merely drop shipping and Tesco’s turn a blind eye

No delivery/communication after 6 weeks, despite taking payment straight away, will not post my review of product whilst being factually correct. Not returning calls, no action. I will never use the service again.

I ordered a few times from them and never been disappointed. Excellent service especially if you ask for it to be delivered to a local Tesco store.

I'm shocked at what I see here, my experience of Tesco is one of friendly staff, excellent customer services and I have so far had no problem. May I also add Tesco do an excellent job in supporting local communities with a variety of projects for needy people.

Well all the reviews on here says at all. I certainly will never order from them again. Absolute nightmare trying to get a refund from a third party seller via Tesco Direct. Will stick to other well deserving companies in future..

I had a problem with a refund. Spoke to Ann at the refund department at customer services. She said she would look into the problem and phone me back the next day. I'm pleased to say she phoned and had sorted everything out. Her service was excellent and she was easy to talk to. I wish every company had an "Ann".

Absolutely shocking how we have been treated. I will never use TESCO DIRECT again. Order not showing up more than once, no one emailing or calling us when they said they would. Nearly two weeks later and two complaints sent through the online form and no one has contacted us plus I had to speak to 5 different people and spend 20 odd quid on phone calls!. Appalling . I expected more from Tesco. Questioning now if I will be as loyal as I have with grocery shopping for last 20+ years!!......