TermlyReviews of termly.io

Worst customer service - when I tried to input a code created by them into my website, it created a banner with the Termly logo and a form at the top of ALL my child pages on my website, which I haven't been able to remove, and I've tried multiple ways. My main issue is that I've been trying to get this resolved for almost two weeks, and they take 3-4 days in between email answers, the replies always look like they're out of a template and not helpful to my particular issue, and very vague. All while my website is running, clients are visiting and questioning why a professional website is showing this issue. I wouldn't recommend as they will not be helpful in trying to resolve an urgent issue when they arise!

I tried to setup a meeting to understand their services and seek help before opting for pro plan. For 2 consecutive days I setup meeting on Zoom as their preferred time but in both occasions they failed to show up. Now i am stuck as i cannot decide whether to go for the services or not as they don't even show up for meetings.

I was given excellent service, to my issues and resolved them to a fantastic outcome. I'm extremely pleased that my business in the UK on-lineantiqueauctions.com use termly.

Very user-friendly and fast generation of policies. A drawback is that the policies are only available in English.

We purchased the PRO+ upgrade and spent the next two days without policies because of a problem at Termly. The engineers never fixed the issue. We finally created a new account, upgraded it to PRO+ (paid for it) and recreated all our policies. Terms did refund the fee for the upgrade of the first account and so far our services are working, but the aggravation and lack of a resolution by Terry is unacceptable. UPDATE: Four days after we solved the problem for Termly, we received a call from Josh, apologizing for Termly's multiple customer service failures. Josh did refund the PRO+ fee for 2022/2023 and we agreed to keep a credit card on file for a renewal one year from the date of opening the new account. Josh did indicate that Termly may be willing to add a State Registration Disclosures for public charities soliciting donors to their available products. If they were to do this successfully and keep the service running as promised, this review that started as ONE STAR and became THREE STARS would jump back to FIVE STARS. I hope I will be adding a second update and 2 more stars to this review soon. UPDATE #2: No great surprise, Termly actually cares what is written in Trustpilot reviews. ONE MORE STAR!!!!! We are still holding the last star for Termly to extend policy support to Not for Profits (state disclosures page).

Creating a privacy policy was very easy with the guided questions and available templates. Would recommend.

Very easy to use and so helpful to help us meet our legal requirements.

The software was generating a clause that litterly said "Please contact________". I had it filled out correctly. I asked for an explanation with screen grabs, days later they basically said "it's like that because that's how you filled out the form". I rebuttled, 4 days later, they basically said the same thing, but with more detail. Hate this service, will never use again.