Ali @ HyperExpert offered us deals upon deals. I started off renting individual VPS's with him until I decided to colocated my hardware with his company. After contacting him, he offered me a sweet deal that was 1/8th the price of hosting a full rack at Iron Mountain. No matter how many tickets I bothered Ali with he was there with a straight forward attitude. He threw in several addon's that normally would have made my bill close to double what I contracted for.
I'm writing this after Hyper Expert has unfortunately closed, but he really did give us all a really great deal. You may not have had the knowledge to manage the server space he provided you, but he did provide.
AM
Andy M.
Lost my server and couldn't fix it
Hyperexpert lost a server and completely screwed me over. They just gave me a dump of my data and said "figure it out yourself". I can't believe this is even legal.
MA
Mía A.
Not what it used to be
We run a nonprofit and had a static website and few email accounts. There was an outage around March 14th. I wasn't notified until one of our email users told us they were not receiving new emails, by March 18th. I sent a support ticket, got a refund for the remaining period, but by this time we had already lost a lot of important emails and our reputation. A simple email with a notification of the outage may have been enough to prevent this huge damage. I cannot recommend this company anymore
ME
Mahmoud el Ashry REDICC I.
Awesome and gentle support
Awesome and gentle support Fine running services I tried VPS and shared hosting flexible control panel
AZ
Austin Z.
Hyper Expert is a good host...
Hyper Expert is a good host if you're on a budget. It's very reliable and the owner is a funny guy!
DS
Dexter S.
Been with Hyper Expert for almost 3…
Been with Hyper Expert for almost 3 years now without any issues. Support is always fast and very helpful, even on the weekends. Recommend!
CT
Cameron T.
Invoice Error, Horrendous Support, Refund Refusal
This company made an error within their billing department and somehow changed my invoice date from 01/25/21 to 01/25/20. Due to this mistake, their system then automatically deleted my web hosting account due to an "overdue invoice," even though that was certainly not the case. Went 10 hours before I even received a response to my ticket regarding this. Lost at least a week's worth of data (weekly backup system) from all of this, and their department refused to take responsibility for this error. I at least wanted some form of a refund (Their TOS states that I can claim $50 for data loss), but this company has refused to help in any shape or form. Can't get that $50. Can''t even get the $20.33 I paid for hosting for this month, given that it was only used for like a week before they did all of this.
Did I mention that they quickly resorted to completely ignoring my support ticket that I had open while all of this was going on? They just keep changing the status from "Customer-Reply" to "Answered," even though they didn't respond to me.
These are crooks hiding behind a LLC. Avoid at all costs.
Response from Hyper Expert (Closed)Sep 18, 2020
Hi Cameron,
I am so sorry you feel this way. Our main objective is to make sure every customer has the best experience using Hyper Expert and we are always here to help if you have any issues. That said, your review has many discrepancies that must be addressed. You submitted your ticket at 11:39 and it was replied back to at 12:54, so you see, this is a lot less than 10 hours. We tried helping you with your software issues despite letting you know, multiple of times, that your service is self-managed, and it is outside of our capabilities to help you troubleshoot your website issues. Finally, and most importantly, despite never asking for a refund like you claim, we have offered you a 6 months free service or we can still issue a full refund if that's what you would like.
You see, Cameron, our goal is to make sure every customer is fully satisfied with our service and we work very hard to achieve that goal. We stopped responding back to your angry tickets after 2 days of trying to do our best explaining to you that your software issues are outside of our support capabilities and you are responsible for maintaining your own website. Also, lying in reviews is not nice!
Thank you,
Ali
CU
customer
Highly Reccomend
Very easy to set up. I had everything running in minutes.
