packerdude /.
Amazing customer service
Amazing customer service! Crisanto was very kind, very helpful and very professional!

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Termly (termly.io) has 588 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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IT & Communication · Vancouver, Washington
Excellent

IT & Communication · Seattle, Washington
Excellent

IT & Communication · Seattle, Washington DC, Washington
Excellent
IT & Communication · Seattle, Washington
Excellent
588 approved reviews, newest moderated first
packerdude /.
Amazing customer service! Crisanto was very kind, very helpful and very professional!
Nathan M.
Fast and efficient!
Rui André P.
I’m a customer and I haven’t received any response to my enquiry for days. Four days ago, I managed to speak to a member of staff who made a mistake when checking my details. They said they’d sorted it out, but nothing has happened. I sent an email to customer support four days ago and haven’t received a reply. Today, I sent a message via the support chat six hours ago and it’s still unanswered. Terrible service.
Response from TermlyOct 21, 2026
Hi Rui, We’re sorry to hear about your experience and understand how frustrating it must be to wait for a resolution after speaking with our team and contacting us through both email and live chat. This is not the level of service we aim to provide. We’d like to look into what happened. I have already responded to your recent emails, and I can also see that you have previously communicated with our support team via our chat platform. I would be very grateful if you could please reply to my email so that we can review the matter further and work towards a resolution. Thank you for your patience and cooperation, and we look forward to hearing from you. Kind regards, Shravan, The Termly Team.
Laura
Great communication, very responsive, understood and resolved the issue. Top notch customer service!
Response from TermlyOct 15, 2026
Hi Laura, Thank you so much for your lovely feedback! I’m really glad we could get everything sorted out for you and make the experience a positive one. It’s great to hear that you felt well-informed and supported throughout the process. Your kind words truly mean a lot, and I really appreciate you taking the time to share your experience! Best Regards, Shravan, The Termly Team
Kristi Evans, C.
The support team was very fast and efficient not only the moment I requested support but with the final resolution in under 24 hours. Amazing responsiveness which is hard to find with online vendors.
Response from TermlyOct 15, 2026
Hi Kristi, Thank you for sharing your experience! It’s great to hear that we were able to help you quickly and get everything resolved in less than 24 hours. I know how important it is to receive timely support, especially when something needs attention, so I’m really glad we could make the process smooth and hassle-free for you. Your kind words mean a lot, and we truly appreciate your trust in Termly! Best Regards, Shravan, The Termly Team
Mr Lui C.
Great customer care, kind and very quick, sadly i did not need the service but somehow signed up by mistake, they hasndled my problem with no fuss and total ease.
Response from TermlyOct 15, 2026
Hi Mr Lui, Thank you for your lovely feedback! I’m glad we could help you sort everything out quickly and without any hassle. Sometimes these things happen, and we want to make sure you feel supported and that everything is handled as smoothly as possible. I really appreciate you taking the time to share your experience, even though our service wasn’t quite what you needed this time! Best Regards, Shravan, The Termly Team
Dave
We had a technical issue that required Termly's help. We had to follow up a few times to get a response, but once we finally did - we were able to follow the instructions provided by the Termly customer support rep and get everything updated correctly on our side.
Response from TermlyOct 15, 2026
Hi Dave, Thank you for sharing your experience! I’m glad our team was eventually able to provide the guidance you needed and help you get everything updated correctly. That said, I’m sorry you had to follow up several times before receiving a response. We understand how frustrating it can be to wait when you’re trying to resolve a technical issue, and we appreciate your patience throughout the process. Your feedback is valuable to us as we continue working to make the support experience better. Thank you for giving us the opportunity to help! Best Regards, Shravan, The Termly Team
Mohammad S.
The experience was great and my assistant Mario Rafael Iyog, Jr. was very helpful.
Response from TermlyOct 15, 2026
Hi Mohammad, Thank you so much for your kind feedback! I’m delighted to hear that you had a great experience and that Mario was able to assist you so well. I’ll be sure to share your kind words with him, as recognition like this means a lot to our team. We truly appreciate your trust in Termly and are always happy to help whenever you need us! Best Regards, Shravan, The Termly Team