TermlyReviews of termly.io

Response from TermlyOct 15, 2026

Hi Dave,  Thank you for sharing your experience!  I’m glad our team was eventually able to provide the guidance you needed and help you get everything updated correctly. That said, I’m sorry you had to follow up several times before receiving a response. We understand how frustrating it can be to wait when you’re trying to resolve a technical issue, and we appreciate your patience throughout the process. Your feedback is valuable to us as we continue working to make the support experience better. Thank you for giving us the opportunity to help! Best Regards,  Shravan,  The Termly Team

Response from TermlyApr 21, 2026

Hi Genevia,  Thank you for your honest feedback We really appreciate you taking the time to share your experience. We’re sorry to hear that it took longer than expected and required multiple interactions before reaching a resolution. That’s definitely not the experience we aim to provide, and we understand how important timely support is, especially when it impacts your client. That said, we’re glad to hear that the final solution worked well and that your client is happy with the outcome. That’s ultimately what matters most. Your feedback helps us improve, and we’ll be using it to work on providing faster and more consistent resolutions moving forward. If you ever need assistance again, we’ll do our best to make it a smoother experience from the start. Best regards,  Shravan, The Termly Team

Response from TermlyAug 21, 2025

Hi,  Thank you for sharing your experience with us. We understand how frustrating it can be when important account details are tied to a previous owner’s personal email, and we appreciate your patience while our team worked with you to get everything sorted. We’re glad to hear that once your situation was clarified, the process to update ownership was quick and seamless. Your feedback means a lot, as it helps us continue improving how we support unique cases like yours. If you need any further assistance in the future, please don’t hesitate to reach out — we’ll be here to help. Best Regards,  Shravan, The Termly Team.

Response from TermlyAug 18, 2025

Hi Carlyle,  Thank you for taking the time to share your experience. We are pleased to hear that Melissa and Nino provided you with excellent support. They represent the values we strive to uphold, and your commendation will certainly be shared with them. We greatly appreciate your feedback and your trust in our service. Best Regards,  Shravan, The Termly Team

Response from TermlyAug 13, 2025

Hi Simon, I’m truly sorry to hear about your experience with the renewal process and the loss of your settings and websites. This is not the kind of outcome we want for our customers. While discounts can sometimes be offered for renewals, allowing a subscription to fully expire can unfortunately lead to data loss — and I completely understand how frustrating that must have been. I’ve already taken steps to recover your settings and want to ensure you’re fully back on track. I’ve sent you an email with the details — please reply at your earliest convenience so we can get everything working again. Your feedback is invaluable, and it will help us improve our renewal communication to prevent similar situations in the future. Best regards, Shravan, The Termly Team

Response from TermlyMay 23, 2025

Hi there!, Thank you for your honest feedback. We're sorry to hear the initial customer service experience was challenging, but we're glad Raouia was able to assist you effectively and resolve your concerns. Your suggestion about quicker access to technical engineers is a valuable one, and we’ll be reviewing how we can improve our support process to make it more efficient. We truly appreciate your patience and insight—it helps us grow and serve our users better. Best regards, Shravan, The Termly Team

Response from TermlyJan 10, 2025

Hi, Thank you for taking the time to leave your review! We’re so glad to hear that our answers were clear and helpful in resolving your issue. We appreciate your feedback about response times and will strive to improve in this area. Your satisfaction is important to us, and we’re always looking for ways to serve you better. If you need any further assistance, don’t hesitate to get in touch. Thanks again for your support! Best regards, Shravan/Termly

Response from TermlyAug 22, 2024

We are grateful you took the time to leave us a review, Chuck. We value your feedback and appreciate you spreading the word to the community. Please don't hesitate to contact our team should you require assistance. Thank you!