Tempur-PedicReviews of tempurpedic.com

We have had a temper pedi bed. Split mattress and base. Both sides of the base went out massage went out. In 2 months. Technician came out and can not fix it. I would never recommend this product. Out thousands of dollars.

I purchased a topper from Tempur-pedic at 20% off. Eleven days later, they sent me an email ad showing 40% off the same topper. I have been unable to get any real assistance from this company. I should receive a refund of an addition 20% since this ad was less than 30 days from the date I ordered. Their customer service is bull!! Also, this topper was an additional $60 and was suppose to help me keep cooler. This is also bull. I haven't experience being any cooler with this topper. Don't buy from this company - - they don't live up to their so-called "Excellent Customer Service"

First of all I would like to state that in all my attempts, which are many, to speak with a customer service representative, I have had absolutely no success; no call back has ever come, despite leaving many messages over 12 months. This level of customer (dis)service has been hugely disappointing. Second, we invested in Tempur bedding because we believed the bed was one of the most supportive on the market with a strong reputation for standing by its product over the long term. However, it did not take long for depressions and holes to develop in the hip area. We persisted for about a year and a half before we made a claim, which was honoured through our retailer. Our second mattress was much worse though. After ONLY 6 months it was in far worse shape than the first but this time our claim was denied and I am unable to get in touch with Tempur by phone or email to discuss this. Appalling!

I visited a flagship store on vacation in Spokane, WA. I was excited to replace a 10 year old temper-pedic pillow that I loved. I purchased two new pillows and they were shipped to me at home in Kentucky. When I received them the packaging was wet, the pillows smelled like mold. I reached out to customer service 3 separate times, I was told there was no way to return pillows. And they kept telling me to contact the store. After explaining three times, I made the purchase in a store, but these did not ship from a store, but were shipped from a warehouse, the representative still tried shuffling me back to return them to the store. Well, I am 2100 miles away, I don't think I will be doing that any time soon. This is a $600 lesson that I will never forget. I would tell anyone, to run the other way before doing business with this company.

After looking at all the reviews I guess we are not the only ones dissatisfied with there so called WARRANTY. Are bed has sagging on both sides we put in a claim and were denied in 2 days.There making it sound like it was our fault. Water damage they claim,I don’t eat or drink in my bed. So how many people really get there warranty granted? Consumers beware they are not telling you the truth. Don’t waste your money.

Dang. I wish I had seen "these" 1 star reviews before purchasing my tempur-pedic adapt firm mattress or I wouldn't have forked out the money/$4,100. I purchased it on July 24, 2022 and already (9/26/22) the left side of the mattress is soft and slightly sagging. The right side is still relatively firmer. I reached out to the warranty department and sent all the necessary photos and like all these other 1 star reviews my claim was denied. I also submitted a claim on the bed's dimensions, as well. I purchased their queen size sheets but they were too big (as were another queen size sheet I already owned). I brought this to the warranty dept attention that the dimensions were off. A regular queen is 60x80 but my tempur-pedic mattress measures at 58x78. I measured out 2" over edge, because I'm not a complete idiot. But I was told that they don't guarantee the bed dimensions because the dimensions will vary. I replied why the heck do you sell expensive sheets to a bed they may not fit? Why sell a specific bed when it's size isn't guaranteed? It's ludicrous! Over all, I'm extremely unhappy with this mattress and I'm extremely unhappy with myself because I was an idiot for not researching it better before handing over that much money. My advice to all who are thinking of buying a tempur-pedic mattress: Run! Run fast! Run to your traditional standard mattress! Stay away from tempur-pedic.

We bought almost $6,000 dollars worth of Tempur-Pedic bedding from Mattress Firm in 2016. We bought an adjustable base, mattress, pillows, protector, and topper. The 10 year warranty was a huge influence in our purchase decision. Six years later and the mattress is sagged on both sides of the center. It feels like we are trying to roll uphill when rolling towards the center and when rolling away from center like we are in a hole about to fall off the side of the mattress. This isn't easy to see by looking but it is easy to feel it by laying on the bed, yet their warranty claim procedure has us taking pictures of a stick across the mattress and a quarter. It would be nice to know what criteria our mattress failed in the company's highly technical broomstick and quarter test. How can they judge a mattress condition from a couple of pictures? I am guessing from things I read on their web site about what the warranty doesn't cover that they used the "normal softening of materials" catch all as the general excuse for turning down our claim and probably all other warranty claims they receive. Instead of standing behind their product they offered us 40% off a new mattress, which means they are acknowledging there is a problem. It seems we would be paying about what we paid originally for our mattress, and on top of that the shipping to have a new mattress sent out and our old one shipped back. The new mattress will not have a new warranty without paying extra for it, and why would we pay extra for a warranty that the company doesn't seem to want to honor anyway? It appears that we have no reasons to ever spend our hard earned money on another Tempur-Pedic product if this is the kind of product support that has become the norm for them. The 10 year warranty we put our faith in at the time of purchase is a sham. Run away from their products as fast as possible.

I heard many good things about tempur Pedic, so purchased one mattress topper called 'Adapt'. I was told it will be shipped in 15 business days, I waited for almost 30 days but no response, customer support even didnt know what's the status of my order or ETA. I called almost 10 times in 30 days to get the status of my order. Finally it arrived after 45 days, I opened it up and waited for 72 hours before use. It was marketed as 3' Inches topper but it didnt even 2' inches tall. I asked Customer Support to replace or refund but they responded we have zero waste policy, we can't accept return or replace. I was surprised well know company like Tempur Pedic will have such poor customer support and product quality. Never ever buy Tempur Pedic Products. I just wanted to share my experience where every step has issues and nobody really cares. Now I decided not to buy any Tempur products. If I had good experience I might have bought most expensive line of mattress which cost around $4500, it will be missed opportunity for Tempur Pedic. 1) Purchase: I bought it from Flagship store at South Park mall at Charlotte, Rachel Yoddar told me it will be shipped in 2 days with UPS, I waited all week for topper, later when I called her she said it will be 15 business days, after that she stopped responding, I need to escalate to manager to get some ETA. Staff was not sorry or any sympathy for customer. I was never informed properly on supply concerns, I have to spend 30 min daily to let them know someone is wait for their orde. 2) Post purchased, it’s nightmare to reach to customer care, the thickness of topper is less than 2’ inches, I wanted to discuss this with product specialist but no direct number available and store people are hopeless anyway. I waited for a month to get thickness to 3’ inches but it never made it too. 3) Now I reached extreme level of frustration with above point 1 and 2, I just asked Steve please take your product back and he responded “we have zero waste policy”, so no returns. Key takeaways: - Do you really understand customer experience before saying “zero waste”. - Flasgship store misguided me and wasted my 30 days + 30 min everyday to reach customer care. - Do you have any quality controls, it looks like zero quality control, it’s easy to say “zero waste policy” Hope you get the perspective.