Jon H.
Frustrating warranty claim process but they honored the warranty in the end.
**Update: After a long back and forth process they finally approved my warranty claim. Even though the process was very frustrating I am glad it was finally approved. I will be ordering my replacement mattress early next week and will only have to pay shipping/delivery. They don't stand by there warranty they just give you the run around. I sent info and they denied saying the sag didn't meet the requirements. I provided an additional photo closer to my side of the bed and then they said it was stain related. Then I sent follow up photos proving the only thing I could have seen as a stain was a shadow. Now then they wanted a video. It's been round and round with them and honestly it feels very ingenious and like they have no intention of fulfilling warranties. It's been very frustrating to say the least.