Tempur-PedicReviews of tempurpedic.com

Buyer beware expensive product pushed by sales people not worth the price not provides what it claims to provide I wrote Tempurpedic on their warranty claim site that my 5 year old Tempurpedic mattress (10 year warranty) ...”lost its support and sags when I sleep in it with body heat, causing severe back pain...” I also sent them the 5 required pictures (one attached) and wrote them that since sleeping in one of my kids older Casper mattress or a Garland Plush, the back pain is gone. They declined the claim via email saying...” we cannot approve your claim at this time...Our warranty covers indentations of the mattress that measure 3/4" or greater…”, totally disregarding my mentioning that the mattress sinks with body heat. This is a common complaint on the Internet reviews. Here is my answer/review of their response and mattress: “...The indentation when cold may be less than 3/4", but with body heat, it sinks. This despite rotating the mattress every 60 days (required). I am sure this is not new information to your company. Nonetheless, I expected this response based on Tempurpedic reviews on the Internet.” I continued: “...I will certainly place my own honest, unfortunately negative (with a picture),review as well. Not because I am disappointed, but because I honestly think that people should know that Tempurpedic isn't worth the price, nor it provides what it claims to provide…. Finally, I am not sure how your staff can reach the conclusion that the mattress isn't sinking 3/4" from a picture with shadows taken from an angle above the mattress...”

Last year I ordered the tempur pedic adapt cloud + cool backing pillow from mattress firm last year cause it was the right feel I was looking for when I tested it in the store and that pillow is Great and I sleep on it every night. RECENTLY I ordered that same pillow to match the other one and did not nearly have as much material inside of it and went flat. They confirmed that they did not change the formula for the pillow. It was complicated doing the warranty claim but the manager Glenda was nice and helped out and the other employees were as well because they sent out a new pillow so that was good. Unfortunately shipping wasn't paid for so I had to pay $18. This pillow replacement that they sent me was a little better but still not how it should be it should have more material in it. It's very strange, not sure if tempur pedic is trying to save on materials or what but this is ridiculous. I will not be using tempur pedic In the future unfortunately since I can't trust them anymore and this was an exhausting experience. 2 stars because I still haven't gotten the quality pillow I paid for it's not the same, I had to pay for shipping and the process for replacement was a little too difficult in my opinion. It wasn't rated one star because the customer service was good and they did end up sending me a new pillow even though it still wasn't made right.

This gets two stars instead of one because the product is awesome. However, they double charged us two months ago and have yet to resolve the issue with a refund. Would love to give a 5 star review if this were to get resolved.

Watch out for recycling fees. These are mandatory but tempurpedic tried to charge me TWICE for a adjustable base. As far as my interpretation of the law, only mattresses and box springs are included so not sure why they tried to tack this on as a separate unauthorized charge on my credit card after the initial charge was already approved. Which means they keep your card on file too! Shady practices and will never purchase again in addition to informing everyone else.