Tempur-PedicReviews of tempurpedic.com

I purchased a pro-adapt firm last year and it was firm and still is firm (2023). I just purchased a second one (11/2024) this year and the same pro-adapt firm is not a firm. It is very soft. I used their exchange for $191 hoping that the first one was a defect. It wasn't. The second same bed is the same very soft. When I complained they blew me off. They are making their firm pro-adapt mattresses softer and they will not admit it. They're making a cheaper bed. Don't buy a pro-adapt firm you will get a soft medium bed.

I’m not getting into the long drawn out ins and outs of our experience of buying the top of them range Tempur mattresses other than to say, disappointment is too weak a word. We’ve had the worst “purchasing” and “customer service” and “product” experience of our entire lives. And I’ve been blessed to be in many countries across the globe and this is without doubt the bitterest and worst experience of our lives!!!

I purchased a $4,000 mattress, and within less than a year, it started to bulge. With my husband deployed for the last 8 months, I've been the sole user of the mattress. As a petite person who takes great care of our belongings, there’s no reason it should have developed this issue. I am frustrated with the warranty process. It’s unacceptable that I, as the consumer, have to bear the shipping costs for a faulty product. They claim to be the best in customer service, yet I find it unjust that I have to cover the expenses due to their poor quality. Had I known this would be the case, I would have chosen a different brand.

I had a Tempur Original from 2000 - 2016. It was pure sleep- and life quality. Back in 2000 they really had this Nasa foam in abundance pumped into their matress. In 2016 I had to get a new one but little did I know that Tempur had changed the foam. I lost 1800 € on a trash-matress. No refund. Tempur Original doesn´t exist anymore. Not as it had been in the past. Today it´s a pitiful story of greed , shame , poorest sleeping-quality. You pay for the brand. You get pain. (And yes, I already tried the 2024 tempur Pro as well - it´s a huge shame!!!).

This relates to the customer service rep Angelo. 1) Angelo maintained a disrespectful disposition toward clients looking for Tempur Pedic to step in on a failed delivery through a company THEY CONTRACT WITH. 2) Angelo childishly engaged himself as a 'manager', glorifying his low level customer service representative role. Angelo claimed there was no manager when asked if I could speak with one. The following day when asking to speak with ‘escalations’ to close this situation out so I could get a hold of Glenda, Angelo said he was the only person on the escalation team which is not correct based on what Glenda told me. 3) Angelo refused to transfer client to another customer service rep who could likely have helped (Glenda is great and she helped us after) 4) Angelo's antagonistic attitude is a reflection of poor training and poor leadership, if not then perhaps his overall dissatisfaction with his life is reflected in his conversations with clients. Any company that condones an employee lying or demonstrating antagonistic disrespect toward any person is not one I want to do business with. As a side note, Glenda was very nice and helpful, as well as Heather. They both informed me they would be letting their superiors know about Angelo’s poor attitude toward a valued client. This would have been our third Tempur Pedic mattress, but due to the failures of Angelo and his incompetence we are moving on. Not what you would expect from a company that sells a $4000 mattress. It only takes one bad apple to sink a company. Oh and to top it off, Tempur Pedic never responded to our requests for escalation at the corporate level. Instead, the gladly overcharged $200 for shipping a mattress that never got delivered, despite the FREE SHIPPING advertised on their website. Best of luck to anyone who engages with this deceitful, dishonest company that is on track to close its doors in the near future if their is their mantra.

I made an order for a mattress, pillows, and a 5" foundation on July 7th. July 8th I called them to request a change in the order to a 2" foundation. They charged me $175 to make that change. The delivery date was set for Saturday, August 10th. The delivery people showed up with the mattress and pillows but they only had the options of a 5" or a 9" foundation on the truck, neither of which were what I needed or paid for to exchange in the order so they were not taken off of the truck and the delivery guys made note of that for me. It was not their fault. So then I had to call and contact customer service again to request that they please deliver the correct 2" foundation that failed to be delivered. I also requested that they refund me the $175 they charged me since the exchange was apparently not made. I have waited 3 months for this foundation only to have them tell me that I have to receive it on a Wednesday or a Friday, no other option and would not accommodate me to deliver on Saturday again. I am a single mom that works full time and can not afford to take a day off work to fix this delivery issue that is Tempur-Pedic's fault. I tried to email several times to no avail so I used a rare 15 minute break at work to call customer service and asked to speak to a supervisor. The lady on the phone claimed that she was a supervisor and that there was nothing they could do for me. My only choice was to lose income in order to get my foundation. So, I told her to refund me the money and I will never use Tempur-Pedic again. What a horrible disgrace of "customer service." I have been without a foundation and waiting all of this time for y'all to remedy your mistake and you refused to do it. She dared to put the blame on me for making the original order for a 5". Very rude and rigid and wrong.

I have had my Tempur-Pedic Pro Adapt Soft mattress for nearly 2 years. This is the worst mattress I have ever owned! I am 6ft tall 200lbs and the mattress is sagging on both sides! My dad bought this mattress and the overpriced frame for me because I had a spinal injury and struggle to get comfortable and deal with chronic pain. Tempur-Pedic has the most hateful customer service! I cannot believe there are NO honest reviews regarding Tempur-Pedic online near their purchase website! This is the 2nd time JD Power highly recommended a company that was literally HORRIBLE! Spend your $$$ elsewhere--Tempur-Pedic products are garbage and their customer service is garbage!

This is by far the worst pillow I have ever experienced. Not only is it very, very small, but It will hurt you worse than you were already hurting. If the pillow wasn't bad enough, the customer service is an absolute joke. They don't care if they are selling you a subpar product (in fact, they know they are) and they WILL NOT help you with a return or a replacement. This company and its products are a joke!