Tempur-PedicReviews of tempurpedic.com

I purchased a Tempur-pedic mattress in 2004 with a 20 year warranty. I have since filed 2 warranty claims as both mattresses failed. Fast forward 8 years, the 3rd mattress has failed. Sagging to the point of discomfort. Both claims were handled as even exchanges. At no time was it said that they would be prorated. Now that the 3rd mattress has failed, the guidelines have changed (although they claim they haven't). My mattress is said to be under the original 20 year warranty due to the previous "exchange" with no money paid by me. Had I paid a prorated amount I would have received a new 10 year warranty. Although a precedence was set by them exchanging the 2 prior mattresses they are no longer interested in keeping with good faith. I will not be buying another Tempur-Pedic mattress.

DO NOT BUY FROM TEMPUR-PEDIC!!! This company is dishonest, unethical and misrepresents their products! After two years, my Tempur-Pedic "firm" mattress began to sag. Soon, all the "firmness" was gone. This company is impossible to deal with. Even when you're honestly trying to explain a problem, they make know every trick in the book for turning your complaint around and then, blame you for any problems with their defective products. The company is all geared-up to protect themselves from spending a nickel on returns or cancelations. Five years ago, I bought a Luxe-Breeze mattress which lost all support after 3 years. I spent thousands of dollars on chiropractors and doctors because of the $4,000 Luxe-Breeze mattress. After threatening a lawsuit including reimbursement of my doctor bills, they finally replaced my $4,000 Luxe-Breeze (first edition) with a firm Adapt King model that sold for $2,200 at the time. I didn't mind losing the $1800 differential between the two beds, as long as the mattress was truly firm. For two years this mattress retained its firmness, but now it sags just like the last one and offers no back support. It's at the point where I have to sleep with a back brace. So, last week my wife noticed that Tempur-Pedic offers a "hard/firm platform." I called and their salesperson who assured me that this "charcoal platform" would restore my bed to its original firmness. So, for $545 I agreed to buy it due to the convincing representations of this salesperson. After a couple days, something didn't feel right about the salesperson's claims. So I called our local mattress store today and asked whether s "charcoal firm platform" restores the firmness of mattress. He immediately burst out laughing and said, "Man, did you get conned." He told me the platform I ordered was the SAME EXACT platform I have now. I couldn't believe it. Especially, after believing the salesperson and her BS about restoring the firmness to its original condition. So, I immediately called Tempur-Pedic and canceled my order - (4) days in advance. They reluctantly agreed to cancel the order, but had the gall to tell me I'll still owe them a $175 cancellation fee. Next, I spoke to an unempathetic agent in their "escalation team" who listened to the tape of the original conversation with my salesperson. After listening to the tape, she had the nerve to say that I "led the conversation" and the salesperson did nothing wrong. Okay - if asking questions means I "led the conversation" - yes, I did. However, the salesperson lied to me about the benefits of the platform and absolutely assured me that the the bed would no longer sag. Incredibly, this salesperson was selling me the same exact platform I already own! I've canceled my Amex payment and this company will never get a dime from me. However, they may be hearing from the Kentucky Attorney General's office, the FTC and my attorney about deceptive sales practices.

Wish I had read these reviews before purchasing a mattress directly from the company. Their customer service is horrible. Here’s what I am dealing with: I was sold a mattress over the phone after being told it had a washable cover. A week later, I discovered through my own internet research that it actually doesn’t have a washable cover. I called Tempur and explained the situation, asking to cancel the order and to have the $175 delivery fee waived. I was told the order would be canceled and that someone would get back to me about the fee. NOTE: The mattress has not yet been delivered. A few days later, I received a form email that 1) the order had not been canceled and 2) a $175 fee would be incurred. I had to call Tempur back, repeat my story, and request to speak to a manager, since I was again told that the $175 fee would be incurred. Finally, I spoke to somone in the escalations department, who assured me the order would be canceled and the fee would be waived. We’ll see! My advice is: Don’t order directly from the company.

If I could give - stars I would these people are money hungry. They don't want to help customers out what so ever. Ordered the pillows way to low was in tears this morning and they is nothing they can do. Go else where with your money

I unknowingly ordered the wrong set of extra pillowcases for my Tempur-Pedic mattress and didn’t realize it until I received them. I didn’t open the packaging but sent an email to them explaining what happened. After several emails back and forth with Paul, simply asking to exchange the erroneous knit cases for a set of Egyptian Cotton cases (like the ones I already have) Paul informed me that they would NOT exchange them!!! I’m now stuck with a set of $99 KNIT cases that I don’t want!!! I REFUSE TO EVER DO BUSINESS WITH TEMPUR-PEDIC AGAIN!!!! This is Dixie Spivey. I wrote this review but it was erroneously marked as written by someone named Richard!!

WISH I had checked the reviews before buying my EXPENSIVE Tempur Pedic ERGO Base. It is only ONE year old and making a terrible NOISE! The base is also coming apart at the SEAM! You cannot CALL them . They insist you file a claim online but BE WARNED! They expect a PHOTO of the entire unit( You have to take the entire bed apart) and photos of the TAG which is nearly impossible to find, along with receipt, problem area, videos etc ect ect! This clearly is a tactic to avoid warranty work. The email response stated it will take 7-10 DAYS to REVIEW? SHAME on TEMPUR PEDIC

I bought the protector from Fry's about 5 years back. Protector's inner plastic portion ripped apart on one side. Contacted them and they said since you bought it from Fry's we can't honor the warranty of 10 years. I would say, anyone who thinks of buying a mattress or a protector from Tempur, think twice because they will provide any excuse to not honor the 10-year warranty. Ridiculous customer service. I will never buy anything from Tempur-pedic in the future ever again. I love the mattress I have and the protector, but if they are going to provide an horrible customer service, don't expect me to buy anything from you ever again. Only reason I bought an expensive mattress and protector is mainly because of 10-year warranty. If you can't honor that stop falsely advertising it.

6 year old mattress has 2 major cracks / tears through 2 layers of foam. Warranty claim denied due to "Significant Stains". This is not true. The mattress coloring is almost uniformly identical to brand new, and other than maybe slight discoloration (slight greying) on the white mattress cover, there is almost none on the mattress itself as seen in the submitted photos. And certainly nothing even close to what would cause 2 foot long tears through at least 2 layers of foam.