Tempur-PedicReviews of tempurpedic.com

Our first mattress lasted less than 2 years and had a 3 foot crack on both sides of the bed where people slept. We never saw it with the multiple covered layers that come with the mattress, until I was fed up enough to look deeper. We’re one of the few people on here whose warranty claim was granted. However, there’s a $175 shipping fee. Also, the only way to be granted a warranty request is through email. There is no one to verbally talk to. If they send you to the escalations department, you can tell within the first minute if they want to be helpful or not. I’d just hang up until I reached someone friendly. Overall, I would not buy a tempurpedic again due to the lack of durability and poor warranty department.

Tempur-Pedic is a shell of a once great company that now only cares about money. Tempur-Pedic does a great job hiring people that deny warranty claims. They regurgitate the same "we find nothing wrong" statements. I had discoloration in sheets and a mattress protector that would not stay tight and had wrinkles and shifting. From Tempurpedic's website, the warranties for both items in question, NOWHERE is my issues excluded from the list. The mattress protector, designed to perform as described on mattresses 8-16 inches depth, DOES NOT stay tight and eliminate shifting and wrinkles AS DESCRIBED ON TEMPURPEDICS WEBSITE. FALSE ADVERTISING OR MANUFACTURER DEFECT! The sheets warranty CLEARLY STATES: "Tempur-Pedic North America, LLC warrants to the original purchaser that the accompanying product will be free from defects in materials and workmanship for a period of 1 year from the date of the original retail sales receipt" "If during the warranty period, this product is found to be defective because of defects in materials or workmanship, the product will be replaced without charge." AND NOWHERE IS THERE A LISTED EXCLUSION FOR FADING/DISCOLORATION Tempur-Pedic refuses to stand behind their products and deny valid warranty claims. So if they continue to "stand by their decisions", then I will do the same and make certain to make it my mission to ensure Tempurpedic loses as many customers as possible. Tempurpedic is literally admitting that the decision of the Warranty Team is to reject a valid warranty claim; which means the company is practicing false advertising on their products and denying claims that are not part of any listed exclusions. Because Tempur-Pedic refuses to approve a valid warranty claim, I will no longer be a loyal customer of 30 years. I am sure competitive brands will genuinely appreciate another customer.

Do NOT ever consider purchasing a Tempur-Pedic mattress. The promises of a 10 year warranty are nothing more than a sham… an empty promise… a marketing ploy to make you feel comfortable paying for their hefty price tag. 9.25 years into the 10 year warranty, I have a massive problem: a massive 1.5-2 inch depression in the mattress (at its worst). The warranty team will not stand by their product because they state that they can see liquid damage on the bed and there is not. I do not see it, not does anyone who I have showed the pictures to. They refuse to believe that when there is a depression on a white mattress that there will be some shadowing. I even shined a light on the spots where there is depression and the shadow goes away and the color is uniform. They have seen these images as well. Still, they continue to deny the claim. A request to escalate to a supervisor was also ignored on 4 separate occasions. NEVER ever consider Tempur-Pedic for any of their products as they are clearly a dishonest company with no integrity.

Ordered a toppernon 3/21/25 but as if 3/28/25, UPS says that they have not received the product. So why Tempurpedic lies by saying it has been shipped? 2ndly if im suppose to receive the topper as published in Tempurpedic website is suppose to be 5-7 business day, how am I suppose to get my topper by 3/31/25 if UPS "Ground" says they have not even received the merchandise as of 3/28/25. VERY DECEITFUL ADVERTISEMENT BY TEMPURPEDIC

Never again. I spent over 100 hours trying to get an exchange, then a return, with Tempurpedic. Employees didn't return calls, didn't do what they promised, & were severely lacking in communication with delivery people. I bought a ProAdapt mattress. It was unbearably hot & I exchanged it for ProBreeze (which I never got). They said I'd get a call to take payment and arrange delivery. Instead, they charged my credit card without my consent, never even called to schedule delivery, and overcharged me. I had to cancel my credit card for the fraudulent charge, and setting up delivery after I paid was nearly impossible. They denied they had my credit card number on file. Nobody knew who initiated the fraudulent charge - the store blamed customer service, customer service blamed the store, and everyone said they didn’t have my card on file. It took over a month to issue a $200 credit they said I'd get after I bought the mattress. Customer service blamed the store, and the store blamed customer service for being awful, once again. The store manager talked about how awful customer service is, and said they have huge mishaps regularly where customers end up with massive hassles. The delivery drivers broke my door (had to be replaced), and when they were going to exchange the mattress, delivery kept leaving me irate voicemails because I wasn’t home and apparently someone had scheduled delivery without informing me. The driver kept leaving angry voicemails, then said he was coming at 10:30 at night. I called police. The delivery driver never showed up. I told Tempurpedic I wanted a full refund & they needed to pick up their mattress. It took dozens of phone calls, the delivery drivers showed up countless times when I hadn’t even scheduled them and wasn’t even home. I finally scheduled pick up and they never arrived, twice. We bought a Saatva mattress and their customer service is excellent ~ we couldn’t be happier with it.

What a crappy company that deceived my wife and I when we were looking for a firm mattress. One year after purchasing the “firm” mattress it became very soft. We thought we were covered because we also purchased a 10 years warranty. When we opened a case with Tempur Pedic they stared referring to a policy requiring us to send pictures with a broom stick on top of the mattress. No matter how hard we tried, the pictures were not good enough. We stated that the mattress was causing us back pain and health issues. Tempur Pedic didn’t care. We requested that they send a technician to our home to verify our problem with the mattress and they rejected the request. This company never said anything about these requirements at the time of purchasing.

My wife and I bought a King sized Pro Adapt Medium Tempur Pedic bed 2.5 years ago. The bed was rock hard at first and we were ok with it as the sale rep informed us that the bed would adapt to us over time. Based on the explanation of the bed's technology, that made sense. The break in period took about a month. We had tolerable sleep with this mattress for some time but never the best of pleasure as it was hard to rotate on this bed and felt as though the bed literally enveloped you and had arms to hold you in place. Unfortunately, this $4000 investment has not been worthy as the bed slumps, my wife and I both wake up with lower back pain and customer support has been less than stellar. First, they only communicate via email. They give determinations with no explanation. Ultimately, we have had the bed for less than 3 years and should have better quality in the product and a more empathetic, customer centric customer support team. Please do not waste your money on these mattresses or a company that fails to do all possible to maintain the reasonable satisfaction of their customers.

Avoid this company. I've had two mattresses with the same issue, and they refuse to honor their warranty. They are not a reputable company.