Tempur-PedicReviews of tempurpedic.com

spent over $7000 on a mattress within 12 months mattress started sagging deforming was denied a claim because it was not sagging enough waited a year filed. A claim company admitted mattress was sagging enough to replace however there were. Stains on mattress protector approximately the size of golf ball I sent pictures showing they did not penetrate. They still denied due to standing their warranty is nothing but smoke and and mirrors stay away from this company. Purple, however, seems to actually warrantee their products.

Beware! Customer support will not help you, no matter what. I bought the wrong pillow, never opened it, and they refuse to do anything for me. $100 down the drain. Do not buy

Developed permanent sagging as soon or as less expensive mattress and the warranty was not honored

I have been a customer of Temper-pedic for 30 years. My whole family has mattresses, pillows and sheet sets. A disabled family member ordered the luxe sheet set and the quality is terrible. Gone downhill dramatically. He did not realize they were non refundable. I called the help line and they refused to return the unopened sheets under any circumstances. Tempur-Pedic needs to take responsibility for the dramatic downturn in quality and refuses to do so. Do not buy under any circumstances. They’ve lost a customer (entire family) of 30 years instead of choosing to do the right thing. Zero stars.

The pillow was not what I was expecting and they offer no refunds or exchanges even if the item is still in the box. - AVOID.

The website and the product description are misleading. The homepage indicates there is a 90-day risk free trial. This is only for mattresses, and not for toppers. The toppers are not refundable due to 'personal use.' A mattress also has 'personal use.' We purchased the king-sized adapt mattress topper with the cover and the heating/cooling feature because it was touted as reducing transference. We slept on it once and it did nothing for transference at all. I called the next day, was disconnected twice, and eventually told it was not refundable. A waste of $500.00.

I purchased a tempur-pedic mattress in 2016 and paid over $8000 for it. After two years, the mattress started sagging. I called on the warranty and sent pictures of my saggy mattress. I was told it wasn't sagging enough to be replaced. I reached out to anyone that I could to show the severity of the dip and that it would only get worse over the years. I was still denied. Fast-forward to this year, where I have developed back problems because of the severe sagging. It naturally continued to get worse through the years. I reached out again with pictures and was told that there was a liquid stain on the mattress. As a result of warranty is voided. There isn't a stain on the mattress. The mattress was purchased in 2016. It is now 2025 and the mattress naturally does not hold its bright white color. There are no stains. They of course denied my claim and will not honor the warranty. Unfortunately, after researching, I have found many people with the same problem. Tempur-pedic refuses to cover their warranty and will always find a reason why. If I knew this from the beginning, I would have never spent this amount of money on a tempur-pedic

We put in a claim a month ago because the head of our mattress wouldn't raise up anymore. It has been a month and nothing has been done to fix this problem. My husband and I both have bad backs, which is the reason why we bought the bed, so for a month we've been suffering with this bad bed problem. I called today and they said the part was on backorder. As far as I know, this is supposed to be made in the United States. If you have a problem with the part and you have an order that needs to be filled, Why aren't you making the part ?