Kayla C.
Complete scam and liars
This was a horrible experience that I wouldn’t wish on my worst enemy. I first off called them from Toronto before heading to Florida as we realized upon arrival to our airport hotel that we had left our carry on bag three hours away. I was quickly reassured that this wouldn’t be an issue. I could go online provide them with proof of my medications and they would call them into a local pharmacy and I’d be all set within hours. So guess what after 15 plus phone calls, no response by text, email or online chat I finally spoke to a few different people over the span of the first 27 hours and was told various stories of either it will be ready in 30-60 mins, there’s a problem at the pharmacy it isn’t us, the pharmacy hasn’t received anything from them. They blatantly lied about having followed up and faxed in prescriptions. I asked multiple times to speak to a supervisor and that is yet to happen. One person told me that I could only get four of the pills done she was probably the 15th person and first and only one to mention that little tidbit. So a diabetic with a heart condition isn’t important enough for telmdfirst to get it right. No one cares and here we are out of pocket the 80$ but worse than that the frustration, opposition and wasted hours of arguing to simply get what they promised to provide. I will follow up with the credit card company as I feel this is fraudulent misrepresentation. Of all the money back guarantee stuff on their site they really couldn’t care less. I had to start blocking my number when I called otherwise they wouldn’t pick up. Do yourself a favour and skip this company all together it’s a scam.


