Pat
I am giving 2 stars because the…
I am giving two stars because the “doctor” did get with me fairly quickly—about 2 hours, I think—and sent in my Rx quickly as well. While the process of getting a prescription was okay, I had a shady feeling. The follow-up on getting a copy of the medical record or a diagnosis-coded receipt has proven to be a headache. I was told they don't release medical records to anyone, including patients, and they don't give receipts/bills with diagnostic codes, so my shady feeling seemed to be on target. I informed them I would do a Chargeback and file a complaint with the licensing board. They promised I would have my medical record of the visit by 2 p.m. today, but I do not. I have called and emailed several times. I actually got a phone call from their apparently offshore customer service after my request today. They wanted to know why I wanted my medical record. Are you kidding me? It's none of your business. It is time to file a complaint with the medical licensing board.


