TelephoneKenya.comReviews of telephonekenya.com

Response from TelephoneKenya.comJan 22, 2018

Hi Jacqueline, Thank you for your review. 1. The rates are the projection of the costs we also pay to our providers, plus local costs. Every time the costs dropped, the subscribers on TelephoneKenya.com have been notified, and this will happen in the future as well. So, please make sure you get the spam-free email with such notifications as well as Offers. 2. A way to save on your calls is to convert your Thank You points (loyalty points you get on every purchase) into free calling balance when you get to 1000 ($10 Voice Credit worth). You currently have 520. But when you get to 1000, go to "My Information" in your account and just press Convert in the Thank You points section. Thanks! 3. A second way to get free credit is to join the Facebook Kenyan expat community for giveaways and prizes: https://www.facebook.com/telephonekenya/ Thank you for being with us!

Response from TelephoneKenya.comJan 15, 2018

Hi Charity, DOUBLE Good news for you! 1. There is a loyalty program running. You get points for every purchase you make, and when you get 1000 you can convert them yourself into $10 Voice Credit. 2. You have managed to collect 3,730 Thank You points in your online account on telephoneKenya. Please log in and go to "My Information" section to convert them into calling/SMS credit. If you need further assistance, please get in touch: https://telephonekenya.com/contact Also, you're welcome for giveaways on Facebook, in the expat community: https://www.facebook.com/telephonekenya/ Enjoy!

Response from TelephoneKenya.comJan 9, 2018

Hi Wairimu, Thank you for your honest feedback! We would like to know how to improve things for you. So, someone in our Support team will contact you. Hope it's OK with you! Thank you!

Response from TelephoneKenya.comDec 28, 2017

Hi Judith, Rates to call Kenya, no matter what country from, are 100% influenced by the costs we also need to cover, including national prices. But there are ways to earn free credit and save big: -Thank You points you get automatically for your purchases can be converted into free Voice Credit once you get to 1000 (equal to $10 Voice Credit); you have now 686. -Regular contests and giveaways on TelephoneKenya Facebook page: https://www.facebook.com/telephonekenya/ -If you recommend the service to a friend using your referral code (check it out in your account, My Information section) you'll get $5 worth Thank You points every time someone places their first order on TelephoneKenya.com. -You can get discounts and bonuses if you subscribe to "Get offers" by email; check the button down the homepage. Hope it helps! Keep in touch, TelephoneKenya team

Response from TelephoneKenya.comDec 28, 2017

Hi D. Dott, Thank you for opening up the topic. We can assure you, as a service labeled by BBB for transparency and customer satisfaction, that we are not sharing our customers' details with any third parties, so that they could use that info on. Also, we do not call our customers for marketing purposes, and do not send spam messages. The only time we call our customers is to get additional information regarding an issue reported or to check a transaction. There is a solution for these "missed" or false calls. You can block the unwanted numbers that call you. Go to your phone's Settings. Hope it helps! TelephoneKenya team