TelephoneKenya.comReviews of telephonekenya.com

Response from TelephoneKenya.comJan 8, 2026

Hello, We are sorry you had a difficult experience with our website. We noticed you also contacted our Customer Support team and it seems your card was successfully saved. This is the first time we've learned of this issue and we apologize for the inconvenience! Your TelephoneKenya team

Response from TelephoneKenya.comOct 11, 2024

Hello, Thank you for your feedback! In order to ensure the highest app call quality, please go through these checks: -Make sure you benefit from a strong Internet connection. -Make sure you have the latest app version installed on your device. -Make sure you do not have any VoIP restrictions from your Internet provider. -Set your Caller ID - this will ensure high quality. Go to your app menu and look for Caller ID, then follow the instructions. The Caller ID is the number showing up on the screen of the person you call. As an alternative, you can try offline calling with the app. You can activate it in the Settings section of your app. You can also try an access number in your area if you want to call without using the Internet. Please look for the city closest to you on this page: https://telephonekenya.com/access_numbers. Your TelephoneKenya team

Response from TelephoneKenya.comMar 14, 2024

Hello, Thank you for your feedback! Our purpose is to offer the best rates for our customers, but our rates are influenced by our costs. Whenever our costs decrease, we instantly decrease our rates. For the best value for money, you can choose a Monthly Plan which will offer you a lower rate/minute. Kenya 180 offers you 180 minutes to landlines and mobiles in Kenya for only £14.99/month (8.3p/min), while Kenya 500 gives you 500 minutes to any number in Kenya for £37.99/month (7.6p/min). Your TelephoneKenya team

Response from TelephoneKenya.comAug 14, 2023

Dear Eddie, Thank you for your feedback! Our goal is to offer the best rates for our customers, but our rates are influenced by our costs. Whenever our costs decrease, we instantly decrease our rates. In addition to this, we have no hidden fees and we also host discounts and special offers. Please subscribe to our newsletter to find out when such offers are available. For the best value for money, you can choose a Monthly Plan which will offer you a lower rate/minute. Kenya 180 offers 180 minutes to landlines and mobiles in Kenya for only $19.99/month (11.1¢/min), while Kenya 500 offers 500 minutes to any number in Kenya for $49.99/month (10¢/min). Your TelephoneKenya team

Response from TelephoneKenya.comApr 4, 2023

Hello, Thank you for your feedback! It has been registered with our team. In order to ensure the highest app call quality, please go through these checks: -Make sure you benefit from a strong Internet connection. -Make sure you have the latest app version installed on your device. -Make sure you do not have any VoIP restrictions from your Internet provider. -Set your Caller ID - this will ensure high quality. Go to your app menu and look for Caller ID, then follow the instructions. The Caller ID is the number showing up on the screen of the person you call. As an alternative, you can try offline calling with the app. You can activate it in the Settings section of your app. You can also try an access number in your area if you want to call without using the Internet. Please look for the city closest to you on this page: https://telephonekenya.com/access_numbers. Your TelephoneKenya team

Response from TelephoneKenya.comFeb 21, 2023

Hello, We have great news for you! Because you've placed many orders on our website in the past, you now have 1,714 Thank You points in your account, that can be converted into $17.14 worth of Voice Credit for free international calls. All you need to do is go to the "My Information" page in your account and click the "Convert" button in the "Thank You points" section. Also, our purpose is to offer the best rates for our customers, but our rates are influenced by our costs. Whenever our costs decrease, we instantly decrease our rates. In addition to this, we have no hidden fees and we also host discounts and special offers. Please subscribe to our newsletter and follow our Facebook page to find out when such offers are available. For the best value for money, you can choose a Monthly Plan which will offer you a lower rate/minute. Kenya 180 offers 180 minutes to landlines and mobiles in Kenya for only $19.99/month (11.1¢/min), while Kenya 500 offers 500 minutes to any number in Kenya for $49.99/month (10¢/min). Your TelephoneKenya team

Response from TelephoneKenya.comDec 13, 2022

Hello, Thank you for your feedback! In order to ensure the highest app call quality, please go through these checks: -Make sure you benefit from a strong Internet connection. -Make sure you have the latest app version installed on your device. -Make sure you do not have any VoIP restrictions from your Internet provider. -Set your Caller ID - this will ensure high quality. Go to your app menu and look for Caller ID, then follow the instructions. The Caller ID is the number showing up on the screen of the person you call. Your TelephoneKenya team

Response from TelephoneKenya.comJul 5, 2022

Hello, On May 26 you placed a Voice Credit order of $20. That amount is available in your account to use for international calls and SMS. If in fact you meant to recharge your mobile phone for local calls, the product you need to buy is Mobile Recharge. In this case, we can refund you for the Voice Credit order you placed by mistake. Please contact our Customer Service, they will be able to assist you promptly. Your TelephoneKenya team