TelephoneKenya.comReviews of telephonekenya.com

Response from TelephoneKenya.comJun 5, 2019

Hi Olivier, The processing fee reflect the costs on the market. All top up services (transfer services) apply it to cover for their costs. When costs go down, the fee also lowers automatically. Thank you for your understanding!

Response from TelephoneKenya.comJun 4, 2019

Hi Boniface, The rates reflect the costs on the global market. But as you know there are ways to get free credit: -Join the regular giveaways on Facebook. No rocket science contests: https://www.facebook.com/telephonekenya/ -Recommend the service to our friends, and get to win $10 Voice Credit for 2 friends who try the service. You can send invites directly from your account, My Information tab, Thank You points section. Just enter the email address, we've got your referral code included in an email we've tailored for you. MORE: https://telephonekenya.com/thank_you_points Hope it helps!

Response from TelephoneKenya.comJun 4, 2019

Hello, Thank you for opening up the topic, Richard! The rates are established considering 2 conditions: -costs on the global market -quality of the routes The ones you see on the website are the best ones on the market for the quality of the routes. And good call quality is something we won't change in order to have a lower rate. Plus we have no fees (what you pay is what you get) and the credit does not expire. Have a look around, and you'll see that other providers who offer lower rates have whether hidden fees that you'll learn about in the process (like fee per call, monthly or weekly admin fee they call processing fee, 3 or 5 minute rounding, etc. We assure you that the amount of minutes available when buying $20 is more and not less than the ones available for $5. You can check the rates by clicking: https://telephonekenya.com/international-calls/Keny, as well. ALSO, did you know you can earn free credit? -Take advantage of the giveaways on Facebook: https://www.facebook.com/telephonekenya/ -Recommend TelephoneKenya.com to friends and win free credit. Simply sending pre-defined invites to from your account, and for every 2 friends that try the service for a minimum of $5, you get $10 Voice Credit as Thank You points (loyalty points). Go to My Information section in your online account and look for Thank You points. Thank you for your understanding for being with us!

Response from TelephoneKenya.comMay 31, 2019

Hi Cindy, Thank you for your feedback! You've got both Voice Credit and Kenya 500 monthly plan. Voice Credit rolls from month to month, but plans don't because they are supposed to be enough minutes to fit a person's phone call needs, and rates are negociated to be lower due to the high volume of the bundle. If you need our help set up the best formula for you, please don't hesitate to get in touch: https://telephonekenya.com/contact Also, good news. You've managed to collect 629 Thank You points, which means that when you reach 1000 you can convert them into $10 Voice Credit for free calls. You're very close! You can win free credit: 1. Send invites from your account to your friends. You only need their email addresses. We've got all prepared for you, just press the button. The option is available in your online account, My Information tab, on the right. For 2 friends who try the service, you get $10 worth Voice Credit for more free calls. 2. Join the simple and regular contests on Facebook, which bring free calling credit and free Mobile Recharges (for your phone included): https://www.facebook.com/telephonekenya/ Please keep in touch, and tell us how it goes!

Response from TelephoneKenya.comJul 18, 2019

Hi Kezzy, We don't establish the rates as we please. They reflect the costs on the global market, including multiple international transactions. Every time the costs go down, the rates drop automatically. All major price drops are announced within an email notifications. Also, there are ways to support you with free credit: -Thank You points for your loyalty. You've collected over 500 in your account (My Information), and when you reach 1000, you can convert them yourself into $10 Voice Credit for free calls. -If you recommend the service to your friends using the default invite that you can generate and send directly from your account (your referral code included), you can earn $5 Voice Credit (as Thank You points) for each friend who places their first order on TelephoneKenya.com. -Frequent coupons by email if you're subscribed to "Get offers". If you are and don't receive them, please check your Spam folder. Thank you! Hope it helps!