TelephoneKenya.com Reviews | Read Customer Reviews of telephonekenya.com

TelephoneKenya.com Reviews | Read Customer Reviews of telephonekenya.com

TelephoneKenya.com reviews

439 approved reviews, newest moderated first

JOSPHINE G.
May 13, 2019
You get charged even when the person…
You get charged even when the person you are calling doesn't answer the phone!!
Response from TelephoneKenya.comMay 17, 2019
Hi JOSEPHINE, We don't charge the unanswered calls, since that is not logical. Yet, there is a special situations to consider: -When a call reaches the Voice Mail of the called party, the connection is established in order to send the voice message, thus these calls look as if connected and billed accordingly. By looking at your CDR-s, we noticed you are probably complaining about the calls to the Telkom number in Kenya. After placing a few test calls this was confirmed: you are reaching the called party's Voice Mail. Consequently, we have credited your PIN for those failed attempts. Please star rate any problematic / suspicious call in the future, so we can get notified and investigate it. The feature is free and available for all your calls in the Activity tab (your online account), and gives you personal control over your call connection. You can find it by tapping this: https://www.TelephoneKenya.com/account/activity. If further assistance is needed, please do not hesitate to contact us at 1866-535-8095 Support Team. Thank you for your understanding!
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Anonymous
May 10, 2019
Exactly what I needed
Easy, simple, no hassle, secure.
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Lang'O O.
May 7, 2019
A great idea poorly implemented
A great idea poorly implemented. Going digital must account for all the functionalities - the idea of always redialling the whole number from start to make every call in 2019 is ridiculous and amounts to intellectual laziness and technological incompetence.
Response from TelephoneKenya.comMay 8, 2019
Hi Lang, You've got a free feature to skip dialing the whole destination number: Speed Dial. Please set it up in your account with TelephoneKenya.com. Speed-Dial allows you to reach the destination number by just dialing 1 digit on your key-pad. - Log in to your online account - Click on Speed Dial - Click on a digit and in the space provided, enter the phone number of the person you wish to link to that digit. - You may also enter the name if you wish. - Click SAVE Ensure that the phone number you enter is in international format - i.e. that it includes the country code. Now when prompted to dial the phone number, you simply press the digit assigned to the phone number you wish to call (do not press anything else) and our system will dial the number for you. You can save up to 99 phone numbers for Speed Dial. Hope it helps, tell us how it goes. If you need any help, we're here: https://telephonekenya.com/contact
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daniel K.
May 7, 2019
Crisp clear communication with zero…
Crisp clear communication with zero interruptions 10 years later i still love it!!
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Bettie
May 4, 2019
The most expensive way of making…
The most expensive way of making international call in 2019. Find something cheeper on line. Minutes are less than the promotion stated.
Response from TelephoneKenya.comMay 9, 2019
Hello Bettie! At the moment, the rates that you can see on the website are the best ones that we have in order to maintain the same good quality. They are set according to global market costs. There are no additional fees and the credit does not expire. We assure you that the rates you are charged for are the ones displayed on the website. Plus, you get Thank You points for your purchases with us or for recommending friends, which will bring you free calling credit. For any question, our Support Team is available 24/7. Please don't hesitate to get in touch: https://telephonekenya.com/contact
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Florence M.
May 4, 2019
Very good for calling
Very good for calling, but when one encounters a problem there's no number to call. For example: I had the Easter coupon and forgot to submit it when ordering minutes. I tried to look for help, but there was no number to call. I wrote an email and up to now no reply. You need a number that someone can call. Who wants to write emails all the time. Think also of those people who cannot write an email and they are your customers.
Response from TelephoneKenya.comMay 8, 2019
Hello Florence! Thank you for your feedback. We're sorry to hear you couldn't benefit from the Easter offer. However, we were not able to find any email from you since 2010. Our contact information, including the numbers where to reach us are available on our Support page and we are available 24/7, the "Company Info" tab: https://telephonekenya.com/contact United States, Toll Free: +1-866-535-8095 United States, Atlanta: +1-678-791-4125 Canada, Toll Free: +1-866-999-2932 Italy, Rome: +39-0699268179 France, Paris: +33-170618432 Spain, Madrid: +34-911876992 United Kingdom, London: +44-2030516925 Australia, Toll Free: +61-1800-336538 One of our representatives will also get in direct contact with you in regards to your query. Have a great day!
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Ali W.
Apr 28, 2019
Good connections
Good connections, clear receptions. affordable rates
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Faith M.
Apr 27, 2019
Clear and price is right
Clear and price is right
Response from TelephoneKenya.comMay 8, 2019
Hi Faith, Thank you for your review! Also, some good news: you've managed to collect 1,937 Thank You points you can now convert right now into $19.37 Voice Credit for free calls. If you recommend the service from your account (My Information tab, Thank You points section) , you'll get even more points. For each friend who places their first order you'll get $5 worth points.
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