Pall W.
Privacy??? This software continuously transmits "anonymous" data
Technical and Privacy Concerns Regarding Snagit Data Transmission Upon detecting an active internet connection, the Snagit application immediately and constantly attempts to log in and transmit data. The program fails to function properly unless I allow these network connections or completely disable my internet access. I am greatly concerned about user privacy. I purchased this application and do not consent to it constantly sending personal data. Specific Technical Findings: I have identified that the software is constantly communicating with the following domains, which appear to be used for analytics and licensing: my.nalpeiron.com nsa.nalpeiron.com Those domains appear in my logs even with the options to not send my activity data. It is unacceptable for a software dedicated to screen recording to be continuously transmitting so-called "anonymous" data about my recorded activity.
Response from TechSmith CorporationApr 16, 2025
Hi Pall, Thank you for your feedback. We understand your concerns regarding privacy and the app’s connection attempts. Snagit connects to the internet to verify your license, check for updates, and provide anonymous usage data to better improve the user experience (this can be disabled in your app settings). We assure you that we take privacy seriously. For more information on our privacy policy, please follow the link below. https://www.techsmith.com/privacy.html Response to update: We want to clarify that my.nalpeiron.com and nsa.nalpeiron.com are not used for analytics or tracking your activity. Nalpeiron is our third-party activation provider, and this communication is required to verify that your subscription is current and your license is valid. It does not transmit any of your recorded data. We take your privacy seriously. If you have any other questions or concerns, please reach out to our privacy team at: [email protected]