Tom Sven L.
It has never failed that I have not…
It has never failed that I have not gotten the correct answers to any (and all) of the questions I've had over the years. TECHSMITH IS #1!!!!!

We empower people to create remarkable videos and images that help share knowledge and information. TechSmith screen capture software and solutions are perfect for anyone who wants to create and share images and videos for better training, tutorials, lessons, and everyday communication.
TechSmith Corporation (techsmith.com) has 395 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Tom Sven L.
It has never failed that I have not gotten the correct answers to any (and all) of the questions I've had over the years. TECHSMITH IS #1!!!!!
customer
The product is too expensive; no discounts available. I would renew if the annual subscription was more affordable.
tdickau
I want to discuss options with a person not AI. No one called me. My telephone number is 860 582 1537. I want to purchase but must discuss with a human. I rate your appeal to consumers extremely poor.
Response from TechSmith CorporationOct 5, 2026
Hi Tom, We're sorry for the frustration. Our records show that we provided both our direct sales phone number and instructions for reaching our sales team. If you left a voicemail and haven't received a response, please accept our apologies. Our sales team does return messages as quickly as possible, and we'd still be happy to help discuss the best option for your needs. Thank you for your feedback.
Clifford
The technical support representative with whom I chatted (forgot his name) was great. Very helpful and patient.
Marteinn Steinar J.
I was very happy with the prompt and helpful service that fully fulfilled my expectations
Susan
I had a problem and I didn't hear back from the technician helping me for a whole business day, and then it was the weekend...so then I was stuck for 3 days.
Caballero C.
Worst ever, not even worst $1! Downloaded the free version, to test it first, because I don´t trust them, I had many problem with them back in 2015 and it was the best choice ever! Audio recording on Mac doesn't work, even if you're using another Mic and most of their wannabe fancy features like zooming in etc. are not working in their editing software! Anyway their editing software looks like it's still 2015 , if it would work at least, I wouldn´t care! I´m not sure how they could survive, I think their are already under water
Response from TechSmith CorporationSep 24, 2026
Thanks for giving Camtasia another try, even though you'd had a frustrating experience in the past. We're sorry to hear you ran into issues with audio recording and editing features on your Mac. That's certainly not the experience we want anyone to have when evaluating the product. Many of the issues you described may be related to macOS permissions or system-specific setup, but we'd love the opportunity to take a closer look and help troubleshoot. If you're open to it, please reach out to our support team at the url below so we can better understand what's happening and work toward a solution. https://support.techsmith.com We appreciate the candid feedback and will share it with our team.
TK
Camtasia was better years ago. Every time you update your OS, you need to purchase this software again at full retail cost. Newer versions will not record audio from MacBook as advertised. Every new version of Camtasia re-assigns keyboard shortcuts and hidden menu items so user must relearn menu layouts. User cannot turn off their "smart cursor" that gets in the way of efficient editing.
Response from TechSmith CorporationSep 22, 2026
Thank you for sharing your feedback. We understand how frustrating it can be when an older version is no longer compatible with operating system changes and an upgrade is needed. We're also sorry to hear about the audio recording issues and workflow frustrations you've experienced. We appreciate you taking the time to let us know and will share your feedback with the team. If you'd like help with the audio issue, please reach out to our support team. We'd be happy to take a closer look.