TechlessReviews of techless.com

Response from TechlessAug 13, 2025

John, thank you for your detailed feedback. We completely understand the frustration of waiting for apps to be approved, especially when they’re important for school and extracurricular activities. The Tool Drawer is temporarily paused while we work to make the process faster, more transparent, and aligned with our mission to provide intentional, distraction-free technology. We hear you on missing education and sports apps. Wisephone is designed to minimize distractions, which unfortunately means not every app is available — but your feedback helps us prioritize the right tools for families and students in the future. We also appreciate your points about support and interface improvements. Delivering both intentional simplicity and reliable usability is our focus, and we’re continually working behind the scenes to improve these areas. Thank you again for sharing your experience, and for helping us learn how to better meet the needs of families who want to reclaim focus in a tech-heavy world.

Response from TechlessAug 13, 2025

Thank you for taking the time to share your real experience — we really appreciate your feedback, Seth. We hear you on app availability, interface quirks, and missing integrations, such as Android Auto. The app request process is temporarily paused as we work to revamp it for greater efficiency and transparency. We are optimistic that it will be back soon in a better, smoother form. We completely understand the challenge of carrying a secondary device and the interface differences versus your Pixel. Wisephone is intentionally designed to create a simpler, less distracting experience, but we also recognize that small frustrations can pop up along the way. Your patience and support mean a great deal as we continue to improve the platform. We’re committed to making Wisephone as reliable, simple, and intentional as possible — and your feedback directly helps guide us toward achieving this goal.

Response from TechlessAug 13, 2025

Hi Mackenzie, Oh goodness — this is absolutely not the experience we want anyone to have, and we’re truly sorry for the frustration you’ve endured. We take full ownership of the challenges you faced, from the SIM and IMEI errors to the extended back-and-forth with support. We understand how exhausting it was to deal with delayed responses and multiple support tickets, and we’re glad that Kyle was eventually able to step in and provide real assistance. We also recognize that despite all efforts, the service did not work reliably for your teen, which is unacceptable. We want you to know that we are working diligently behind the scenes to resolve this post-port network issue. This problem is rare, but it has proven difficult for our carrier team to pinpoint and fully fix. We truly wish this could have been resolved immediately, and we appreciate your patience as we continue improving processes and network support to prevent this from happening in the future. We also want to acknowledge that we made exceptions to ensure your refunds were processed, because your trust and satisfaction matter to us. Your feedback has been shared with the team and will directly inform how we enhance both our service and support systems. We are genuinely sorry that your experience fell so far short of expectations. Thank you for your honest feedback, and we hope one day to restore your confidence in what Techless and Wisephone stand for. — The Wisephone Team

Response from TechlessAug 13, 2025

Wow, thank you so much for your great feedback! We understand it was a little bumpy while we worked through the SIM card/network challenge, but we're so glad you're son is up and running. It’s wonderful to hear that Wisephone is giving your son a way to communicate, enjoy music, and stay engaged without the distractions of social media or a web browser. That’s exactly why we built it—to give families a healthier, more focused way to use technology while still staying connected. 💛

Response from TechlessAug 13, 2025

Hi Nachman, We’re truly sorry to hear that your experience with Wisephone I didn’t meet your expectations. While Wisephone I delivered its intended purpose for many customers, we recognize that it did not offer the performance some users were hoping for — and we understand how frustrating that can feel. Looking back at your original case from May 2023, our records show that our team worked with you extensively to troubleshoot, including sending a replacement device. At the time, the phone was confirmed to be working, and the case was closed in June 2023 with the understanding that the matter was resolved. We did not hear from you again until recently. Wisephone I has now reached its end of life, which is why we offered a generous discount and subscription credit toward Wisephone II — our next-generation device that addresses many of the limitations of the original. We truly appreciate your early support of Wisephone and your belief in our mission. While we understand you may have hoped for a different resolution, we’ll need to consider this matter closed and will not be reopening the discussion. If you’d like to take advantage of the upgrade offer, please be sure to do so before September 30th. Our goal remains to provide simple, reliable technology that helps people live more intentionally, and we wish you the very best moving forward. Potential buyers should know: if your Wisephone has issues from day one, we will absolutely work with you promptly and thoroughly to resolve them. We’re committed to making things right whenever we’re given the opportunity to troubleshoot together. — The Wisephone Team

Response from TechlessJul 29, 2025

Thank you for your honest feedback here, Rachel! We truly see how frustrating this has been for you, especially when you just want your tween to have a smooth experience while away at camp. We’re really sorry for the repeated setbacks and the feeling that your concerns haven’t been fully resolved. That’s not the experience we want for anyone. Please know we’ve notified our team directly to prioritize your case and work towards a resolution as quickly as possible. We’re committed to doing better and supporting you every step of the way. Thank you for your patience and for giving us the chance to make this right.

Response from TechlessJul 29, 2025

Thank you so much for the glowing review! We're thrilled to hear that your move from iPhone to Wisephone was smooth and easy, and that the setup process went without a hitch. It’s fantastic to know that Wisephone is helping you reclaim your time and cut back on digital distractions—exactly what we aim to provide! Here’s to more focused moments on what truly matters. Thanks again for choosing Wisephone! 🚀📵

Response from TechlessJul 29, 2025

Hi Bill, We’re really sorry to hear about your experience—it’s clear we missed the mark in multiple ways, and that’s never acceptable. Thank you for giving it as much time and effort as you did. Activation should be simple, and support should be responsive and clear. If you felt like you were left hanging or passed around, that’s on us, and we’re actively working to fix the systems that led to that breakdown. We also hear the emotion behind your words—and while we’d obviously prefer Wisephone not be used for target practice (😅), your honesty helps us grow. We’re taking your feedback seriously and will continue improving so others don’t go through the same thing. If there’s anything left we can do to make this right—even if it’s just closing the loop—we’re here. — The Techless Team