Target OpticalReviews of targetoptical.com

I'm new to eyeglasses and they did not help me find eyeglasses that fit correctly and comfortably. Found out later I also paid too much.

They have good service, but pricing is high. It seems that if you have insurance that's only basic economy without adding lots of out of pocket. Anything extra like stronger plastic lenses or "coatings" add up fast.

Immediately processed my order and got my order to me in just a couple of days with no hassle

Glasses came perfectly and the price was very competitive. Shipping was a bit long.

I ordered contacts on March 1. Website kept erroring when trying to upload prescriptions. So I was told to email with order number and attach prescriptions. Did that. Online tracking had Status was processed for one and waiting for RX on other. Did webchat and called. Both times said it would be expedited. 3 weeks in I called and was told it would ship on Friday (24th). Today, 23rd, I get an order cancel notice. Run around for 3wks. Now have to call insurance to get benefits added back to use. What a waste of time. Go elsewhere.

The online ordering was quick and easy.

Update: I replied to the email address in the response from Target Optical and received a mailer demon notification. This company has continued to WASTE MY TIME! When my contact order hadn't arrived after more then two weeks after placing the order I sent an email asking for an update. The response that I received days later provided only a discount code for another order and no acknowledgement of my order. This led me to chat online where I was told that the order was canceled. This person failed to address the fact that I was still being charged by Afterpay and immediately closed our chat session while I was typing out my next response. I then had to call and wait on the line before a very nice woman finally took the time to explain why the order was canceled and she contacted Afterpay. So my order had been cancelled without my knowledge and I was still being charged for it. Information I had to struggle to seek out and resolve. Absolutely ridiculous.

This is an unbelievable company and I can’t believe Target would team up with them. Awful customer service and no way to escalade any issue. They do not care about their customers. I ordered a pair of glasses for my 7 year old who broke her glasses and was complaining about painful migraines. My order was on 3/8 and I picked ship to store with estimated delivery 3/15-3/18. I used the prescription info for the order. I received an email confirming the order. Then nothing else, no update. I checked daily just in case. On 3/12 I searched for an update and saw “pending RX”. This surprised me as I did not get any call or email asking for the actual prescription (which I have), and on my account it said nothing about it. I contacted customer service via chat (near impossible to get them via phone) and the lady barely apologized, said I should have received an email (she didn’t seem to believe I didn’t get any. I asked for proof she couldn’t provide), and basically just asked for the prescription and reset my order so now it’s another two weeks to receive it. She also couldn’t provide any date even though on my first order there was an estimated arrival date, and said she could not switch my order to express or anything. No matter what I said, she kept repeating the same script. It’s unacceptable and unbelievable.