Target OpticalReviews of targetoptical.com

I'm writing this because I've been trying to get in touch with Target Optical for the past 3 days after I was sent the incorrect contact lens Rx. Taylor, the store manager at the Knollwood store, had no customer service skills and was less than helpful which was especially frustrating after they had the wrong hours posted online, did not answer any of the phone calls I made, and I was mailed the wrong Rx. However, I got in touch with Deja (unsure on spelling) one of the customer service reps, who was able to help me with everything and saved this entire experience.

I ordered online wanted to wear RX sunglasses, they shipped ontime,but when my target received my order it was just a empty box. I was furious who steals glasses I'm sure there is a thief in the company. I called in and told them about the issue,and the operator was very polite. She told me they would resend them. Not happy that I have to wait another week. Won't be using them again. They really need to investigate this. Also because the Shipping box had a number that wasn't even in service.

Target optical has some fantastic frames which I love and I actually got three frames from them for my glasses. unfortunately the arm broke off of one of the pair of glasses and they could never fix it so I got stuck with it without an arm. Also the optometrist is very inaccurate with her testing. I am wearing a size reading glasses which is a 5.0. That’s one of the highest reading glasses is besides a 6.0. when I got my glasses back the first time I wore them for a while and they were supposed to be progressive lenses they were super weak and I still couldn’t do very good reading out a book or do my fine work with my hands for crocheting or making products and sewing for my small clothing company. I almost put the needle on the sewing machine through my finger of not being able to see very good with these glasses. I needed them very badly to do my work. My insurance would not cover it so it cost me quite a few hundred dollars. In fact with these glasses it was several hundred dollars more than I could afford that I had to save! I came back in during their guarantee time and they retested my eyes and said they adjusted the lenses just a little bit. Still there was no difference as far as I could tell and the guarantee ran out before I could get back to them so I’m stuck with some nice frames but horrible lenses and cannot see out of them and I am wearing a 5.0 reading glasses to see anything. So I guess it depends on the target you go to for lenses or glasses. Because I have heard that some of them are absolutely fantastic this particular one was in Alameda county area and I don’t know if I should say the name of the particular one on here but I’m going to Trustpilot does not like it I can change it but it was Emeryville California target on 40th St. So this is a twofold review. Their frames were fantastic and I love them I’m going to have to go to another optometrist and get my eyes tested again and maybe they can put glasses in these frames. I would hate to waste all the money that I paid on these frames because they are good quality. But the testing is very inaccurate and I ended up with lenses I could not use at all and they’re sitting in a drawer until I can save up some more money just to get a test and get them put in the frames.

I had issues with my order going through initially. I feel that Target Optical has an issue when it comes to placing orders it never allows the original order to go through and it takes at least 24-48hrs from them to check your order before they cancel. I also had an issue with my packages that I ordered through my insurance in May but I just found out that my order never arrived at the store. It’s not my favorite place to order eyewear, but I love Target stores in general.

I ordered sunglasses using my insurance benefit however, I did not intend to order sunglasses and was not shopping in the sunglasses category so did not realize I had accidentally ordered sunglasses until they arrived. I only wear glasses when on the computer, not outside. I immediately contacted target optical for a return, they sent me the label and I sent in the glasses two weeks ago. There has been no refund of my insurance benefit so I won't be able to get new glasses until 2026 unless I pay out of pocket. I sent a message to target optical via the web portal which said there would be a response in 24 hours..that was two days ago and there has been no response. I still gave three stars because my past experience with purchasing glasses from Target was positive.

Ehh.. rude and could have been easier to communicate with

We liked the collections and it was quick in terms of the delivery. We had to return the eye glasses and that process was also easy and smooth. However, it has been more than 3 weeks the insurance has not been reinstated yet. When called one person is saying it was instated and believing that we went to order in person but came to know that it wasn't. It was a complete waste of time and there was a follow up call with an executive that said we have to wait for 2 weeks to have this sorted out but we are still waiting. There was a discount given to us but it is for an online order and we are not confident ordering online anymore so it will not be used anyway.

Ordering was fine. Shipping was fast. I ordered the economy shipping and received the glasses a few days later. The lenses are both scratched!! The link to contact customer service is broken. May want to get that fixed...