Target OpticalReviews of targetoptical.com

Warehouse doesn't properly do inventory, so you are able to order out of stock items, but won't be notified for a few days. I've been waiting for my order to come back in stock for 2 months. Customer service has claimed they would be shipped to the store within 5 business days, but they never came. When calling customer service, the only options are to cancel the order. You aren't able to transfer/upgrade to a different item. Customer service has no idea when the item will be back in stock, and it has now been so long that the prescription is expired and can’t even be filled somewhere else. There is no escalation process for issues/complaints, individual stores have no ability to see online orders, and they seem perfectly content with leaving their customer struggling to see. The order I placed was in January (2 months ago), but getting it filled is still an ongoing struggle.

My partner has been waiting on contacts since January. I've started to contact customer support, as well as tried to get assistance within the Target Optical location near me, as they are at their wits end with trying to be able to see clearly. Customer service has no ability to escalate the issue, offer a substitute, let me talk to their manager, or even give me any idea of when the item will be back in stock. Their storefronts are staffed with a single person who doesn't even have the corporate number, while the corporate number is only people working remotely, trained - not to solve your problem, but to get you off the phone or cancel your order. As both a retail/customer service worker and software engineer, y'all are failing your customers on multiple levels, and I definitely won't be spending my money anywhere near here. Update: customer service keeps reaching out wanting to help, but they only send the same link for a “customer care” form and no other way to get in contact.

I will not be using Target Optical in the future, and do not recommend it to others. The independent Optometrist was fine-- My issues have been with the store itself. First-- The store has unreliable and random working hours that are not published online. For example, they sometimes close 45 min early, others 30 mins (for cleaning), and random days of the week. Second-- I ordered replacement lenses and was told they would arrive within ~3 weeks. At week 4, I tried reaching out to the store and asking about my order. No information was given, and the employee told me that she's "not allowed to contact" the manufacturer/distributor for information. Week 5 I tried reaching out to TargetOptical website to get a status (and why my lenses were stuck in processing), again to no avail. They told me to reach out to the specific store. Basically given a run-around and no idea where my $100+ item was in production or if I'd ever get it. By comparison, other vendors have gotten my prescription complete within HOURS, or just 1-2 weeks. Steer clear of Target Optical!

Quick and accurate. Works directly with vision benefit plan so no need to apply for reimbursement.

Friendly, efficient and competent service.

Brandon my customer client representative was patient and helpful. He provided all the relevant information and explained the next steps in detail.

100% I DONT RECOMEND TAGET OPTICAL SERVICE I have returned to the company three times for the same problem , definitely tomorrow i will go for the las time to gat my money refunded once for all . I am talking about Target Optical center company located in Brookfield ct.

Fast shipping. Glasses arrived in very sturdy packaging. Prescription was correct, fit of glasses were perfect.