TalkspaceReviews of talkspace.com

Therapists leave the platform frequently, so your therapy can get disrupted if you're unlucky. After a few attempts, I landed on a good therapist who is sticking with the platform, so it's been working out for me! I've made good progress with him.

I had a technical issue with the app, and could not attend my appointment. It kept crashing every time I joined my video call. This went on for about fifteen minutes before i gave up. I reached out to the therapist to let her know what was going on. She said we could reschedule. I got an automated bill for a no show. Except I tried to show, i was there, and in the chat. I tried to contact Talkspace. That was several days ago now and no response and I still have a bill. It will only let me contact through the specific channel. Im getting nowhere and now on the stress of everything else, im supposed to pay a bill, that wasnt even through a real human deciding this. 0/10.

I have been using this platform for a while and have consistently had a pleasant experience.

My therapist is wonderful. She's extremely competent and knowledgeable. She's creative with my treatment plan so that it's truly MY plan, and she's open to different types of therapy. She has such compassion and the ability to help me come to my own realizations and new perspectives. I couldn't be happier with this therapist. The therapist I was assigned to prior rarely had an open calendar. When I asked her why I was only able to get an appointment once a month, she said she just hadn't entered her availability - three months in a row. She also canceled 2 appointments. Fortunately, it's easy to request a new therapist. I waited too long. The TalkSpace platform is easy to use. Be mindful when you're setting up your account. Even though I had submitted my ID and insurance card, TalkSpace entered my insurance info incorrectly. I was seeing real results after 6 weeks with a therapist when I got a notification that she wasn't a participating provider with my insurance company. I got this notice immediately before an appointment with her. Once that "room" is closed, there's no way to contact that therapist. The way Insurance companies are set up in their list-to-choose-from is confusing. This may have been part of the problem, but there's still no excuse if you have a copy of my card. I did message them, and they did reply. So that's good. Also note that 100% Tricare coverage doesn't apply to retirees. When I make an appointment, I still get the message showing that they don't expect me to have a co-pay and they'll charge me if I do. That's fine. Just pay attention. And they process several charges on the same day, not as you go along. All fine, just good to know. Overall I've been surprisingly satisfied with the quality of the providers. I think the administration behind the scenes is a machine. There's no one to talk to if you have a problem. I'm glad I didn't give up on them. My current therapist makes up for the trouble.

I was in a really difficult place when I first started looking for help. Around that time, my employer sent out an email saying they partnered with Talkspace. I was hesitant at first because I had only ever done in-person therapy and wasn’t sure how virtual sessions would feel. I decided to give it a try—and I’m so glad I did. I’ve now been using Talkspace for two years and absolutely love it. One of the best parts is how easy it is to switch therapists if the first one isn’t the right fit. You can try a few sessions and move on until you find someone who truly works for you, which made the process feel much less stressful. I recommend Talkspace to everyone because mental health is incredibly important, and this platform makes getting support accessible and comfortable.

My son has had a great experience with his online counselor. She talks to him like a real person, not at him, and adjusts her approach to what he needs. As a child with Asperger’s and anxiety, that has made him feel comfortable and understood. We’re very thankful for her support.

My therapist, Mr. Joseph Gagliano, LCSW it is very respectful understanding and have provided me with effective tools and methods to help with my issue. I want to thank him thank you, Mr. Joseph Gagliano, LCSW

The process was seamless and the therapist was extremely helpful.