TalkspaceReviews of talkspace.com

Enjoyed the ease and convenience of not only scheduling but getting seen. My therapist was amazing at working to accommodate my schedule and being able to meet after my workday was amazing. She did an amazing job listening, providing guidance and helping me get through a very difficult time in my life.

Therapy itself through the platform with the independent providers can be fine, but Talkspace Customer Service is non-existent/disorganized. They cancel appointments for "expired insurance" (when it's just a beginning of year ID # update) and do not respond to Help requests to update insurance over several weeks. No phone # to talk to a human, just a web ticket form that goes unanswered. And the help form is broken if you access it via iphone. Does anyone work at Talkspace?

The doctors there are good. But stay away! This is a terribly dishonest online platform. They lure you in with promises of $0 co-payment on your insurance, conduct therapy sessions with you for 2-3 months, incorrectly file claims with the insurance company, receive denials of reimbursement. There is absolutely no customer support. You send messages into the void, and they respond with deceptive promises that they will look into the matter. And then, one fine day, they withdraw all the money from your card down to the last penny. Read other reviews; people are saying the same thing. Or be prepared to pay for everything in cash, $500 or more before you realize you've been scammed.

Tammy has been very helpful and supportive on my recovery journey. Talkspace has been a reliable platform to connect.

Easy to use, therapist is amazing

If I could give them zero stars I would. But let me preface by saying that I love the therapists. I had a wonderful therapist and when I had to switch over my insurance in January I thought it would be a fairly straightforward process. Unfortunately I was very wrong. I haven't had therapy in 6 weeks because of this whole insurance debacle. I reached out to my insurance company thinking that maybe they had taken Talkspace off their benefits because before this new year, my copay for unlimited messages and online meetings was $30. I reached out to my insurance company and they informed me that my copay for online meetings and messaging should still be $30. But now Talkspace has this plan menu that you have to select from which is absolutely ridiculous because the minimum copay for these "plans" is $89 PER MONTH out of pocket. As a broke college student this is completely inaffordable for me. So I reached out to Talkspace. I called them two times a day for a week. Everytime I called them I would be on hold for 12 minutes and then I would get an automated voice say "I'm sorry, there are no assistants available" and then THE CALL WOULD END. So I tried submitting a ticket or "request" as they call it. I submitted my first ticket 20 days ago, my second was submitted a week ago, and my newest one I sent 45 minutes ago. I saw that there was a "solved" mark next to my first request. Apparently they think they solved the problem in my first request today. BUT I clicked on the "solved" request and all I saw was the paragraph I wrote them 20 days ago. No link to more help or a comment of feedback telling me what they had solved. I also emailed them today and I got an automated email response from them saying that their email is no longer monitored. Absolutely awful. So now I have to find a new talk therpay company which sucks because I really love my therapist here. But this service is completely and utterly unacceptable.

I liked having someone to talk to, but my therapist seemed to repeat the same thing over and over again for the first 30 mins of the session and then not seem to remember what we talked about prior so we would have to start over again on the last 30 mins. Then I was charged $137 per week. All I seemed to get out of it was a few book recommendations a week. Other than that it was just giving me memes to review and recommendations to breath work classes. I didn’t find it worth it

Honest thoughts pros vs cons. Pros: * Ease of use: Finding a therapist and scheduling appointments is seamless. * Speed: I was able to see someone very quickly. * Insurance: They accept a wide variety of plans. * Communication: Love being able to message my therapist directly. * The Match: The profiles are accurate, and I was able to pick a therapist I truly love. Cons: * Resources: I wish the app had more general mental health resources available to browse without needing to ask the therapist for them. Verdict: Despite the lack of extra resources, the ease of connecting with a great provider makes this app 100% worth it.