TalkspaceReviews of talkspace.com

I used this service because it was advertised through my health insurance as being covered. A week later, I was unexpectedly charged $198 for my session and only informed of this the morning of my next appointment. I was devastated — this cost is completely unaffordable, and I planned to cancel. However, because it was within the 24‑hour window, I was told I would be charged again for canceling. I went ahead with the session, and after explaining the situation, my therapist kindly offered to make the visit no charge. The call lasted less than 10 minutes. Despite this, I woke up today to yet another $198 charge. There is no customer support, no way to resolve billing issues, and no transparency. Overall, I’m extremely disappointed and frustrated. These practices feel misleading, and the company needs to be upfront about costs before people invest their time, emotions, and energy.

My therapist Nia is very professional, understanding and flexible with scheduling appointment. She has helped me with my chronic condition for several years and continues to be very supportive.

I completed two sessions with Talkspace (a third was cancelled due to a technical issue, which they confirmed would not be charged). Despite this, I was charged multiple times. I signed up under the clear understanding that my insurance would fully cover the service. There was no meaningful warning that I would be billed out of pocket. I then received an email stating my card would be charged approximately $124. Within a very short window—well under an hour—the charge was processed. This happened twice in quick succession. A week later, it happened again—two more charges. At that point, I had been billed for four sessions, despite only completing two. I contacted Talkspace and gave them time to respond. I followed up again. There was no meaningful reply—only silence. When they eventually did respond, it was a generic explanation of insurance billing that did not address the actual issue. I ultimately had to resolve this through my bank, which reversed the charges. The problem here isn’t just billing—it’s the combination of minimal notice, repeated charges, and the lack of any meaningful support when something clearly goes wrong. This process feels less like transparent billing and more like charges being applied first, with explanations provided later—if at all. I would strongly caution others to review charges carefully and not rely on the initial coverage estimates shown during signup.

Assigned a new therapist less than 5 hours after my therapist of almost 3 years "put in leave for 2 days". No answer for why and she is no longer on the platform. I want answers.

It is very easy to find a therapist, change therapists, and find and set up appointments.

excelente buena atencuoion profecional al 100%

What made my experience great is the connection I have with my therapist.

I really like and enjoy my sessions with Elizabeth. She helps me see things to work on even when I don’t . She has made a huge impact on my life and my marriage . I now have tools to help me cope with my emotions and it has helped me in all my relationships with family and friends as well.