Talkspace Reviews | Read Customer Reviews of talkspace.com

TalkspaceReviews of talkspace.com

4.22,359 reviews
Mental Health
622 3rd Ave, New York, New York

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Talkspace

About Talkspace

Talkspace is an online therapy service that connects users to a dedicated, licensed therapist in their state of residence through private messaging, live sessions, or both, depending on their plan. For plans that include asynchronous messaging sessions, clients can regularly message their dedicated therapist via text, voice, or video as life happens - anywhere, anytime. Therapists engage daily, 5 days per week.Founded with the mission to eliminate the stigma associated with mental health and make therapy available to all, Talkspace has a network of thousands of credentialed clinicians and has been used by over one million people to grow, heal and overcome day-to-day challenges.

Talkspace (talkspace.com) has 2,359 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: talkspace.com
Website: talkspace.com
Category: Mental Health
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Talkspace reviews

2,359 approved reviews, newest moderated first

Jessica R.
Sep 15, 2023
Working Mom Struggles
As a single working mom, it is extremely hard to find the time for ourselves. Talkspace gives me the opportunity to fit time for myself into my busy schedule. I have access to get the help I need to be my best self.
Response from TalkspaceSep 20, 2023
Thank you for choosing Talkspace and for being a valued part of our community. Your satisfaction is our top priority, and your feedback motivates us to continue delivering excellence. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help.
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Maria
Sep 15, 2023
Satisfied with my therapist and the…
Satisfied with my therapist and the ease of communication with her is so easy. The Talkspace platform makes it easy to find someone to connect with and lessens the anxiety of figuring things out
Response from TalkspaceSep 20, 2023
Thank you for your review! Knowing that we've met or exceeded your expectations is the greatest reward for our team's hard work and dedication. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help.
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Amber G.
Sep 15, 2023
Talkspace is a great!
Talkspace is a great way to meet with a therapist. I like how you can either message or have a video call. I also like how they accept insurance to make it more affordable!
Response from TalkspaceSep 18, 2023
Thank you for your feedback. We’re so glad to hear that our app was easy and intuitive for you. We’ve been working hard on improving the user experience of the app and we hope this has been reflected in your experience. Our team is always trying to make sure users have a great time using our product and making sure we find ways to make it affordable as well, so we are happy to know that’s what happened for you! If there’s anything else we can do, please let us know.
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FK
Sep 15, 2023
Great experience with Talkspace
Great experience with Talkspace, excellent experienced therapist, it has helped me managed anxiety, recommend for others to try out!
Response from TalkspaceSep 18, 2023
Thank you for taking the time to share your feedback. We’re really proud to hear that your provider is able to meet your expectations! Thank you again for taking the time to share your feedback with us it’s always appreciated.
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Andrea
Sep 14, 2023
Thoughtful care and user-friendly platform
I've had a great experience using Talkspace for therapy. I decided to switch therapists only because I preferred to have a female, otherwise my previous therapist was great! The process was quick and easy, and I was able to chat with my new therapist the same day. Overall I have felt extremely well-supported and I recommend this service to anyone who is thinking about it.
Response from TalkspaceSep 18, 2023
Thank you for your feedback. We’re so glad to hear that you're experience has been great. Our team is always trying to make sure users have a great time using our product, so we are happy to know that’s what happened for you! If there is anything else we can do for you, please let us know!
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Katie
Sep 14, 2023
Talkspace is really helpful
Talkspace is really helping with the current shortage of providers. It took me months to find someone but with them it is only like a day or so. When I signed onto my video chat with the therapist we hit it off and so far so good!
Response from TalkspaceSep 18, 2023
Thank you for your feedback. We're happy to here we were able to assist you with matching to a provider you are building a good connection with. It's such a pleasure to have clients like you. We will do our best to make your future experience with us even better.
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Gail B.
Sep 4, 2023
Forget the patient!!
I had a 1:00 p.m. session which I was sent a link in my email too. I started trying to log in 10 minutes prior to the session. My phone was not compatible with the application and would not allow audio video. While I was trying to reset my entire phone to have the session, the therapist texted me to tell me that my session was over because I didn't show up in the 10 minute grace period. I begged her to call me but she refused. I really believe they do not care.
Response from TalkspaceSep 8, 2023
Thank you for your feedback. I would like to first extend my sincere apologies regarding the experience you have encountered. We don't like to see anyone upset and inconvenienced. We always strive to create a positive experience for all. Please contact us at [email protected] and I will be happy to look into this matter with you.
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Jerry B.
Aug 17, 2023
They don't pay their therapists
They don't pay their therapists. The platform is so convoluted there is so much red tape of not clicking or doing something perfect that they find a way not to pay you. Companies like this take money from the client and blame the therapist for the poor quailty of care. I am sorry but I spend less time with admin at a regular private practice. Clients if your therapist cancels its because they probably realize they wont get paid and would rather work at a gas station that hour knowing they will get paid more than Talkspace. These companies are all about building their own equity until they get small fines from the government. A fine of $100k is nothing when ripping off millions. I'm not a dog, I wont do tricks, or chase my tail in circles in order to get my treats handed to me one by one.
Response from TalkspaceAug 18, 2023
Thank you for your feedback. I would like to first extend my sincere apologies regarding the experience you have encountered. We don't like to see anyone upset and inconvenienced. We always strive to create a positive experience for all. Please contact us at [email protected] and I will be happy to look into this matter with you.
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