Jeffery
Therapy
They are very kind and helpful with my mental health
Response from TalkspaceNov 24, 2025
We're happy to hear that our team is helpful and kind regarding your mental health. Thank you for your positive feedback.

Talkspace is an online therapy service that connects users to a dedicated, licensed therapist in their state of residence through private messaging, live sessions, or both, depending on their plan. For plans that include asynchronous messaging sessions, clients can regularly message their dedicated therapist via text, voice, or video as life happens - anywhere, anytime. Therapists engage daily, 5 days per week.Founded with the mission to eliminate the stigma associated with mental health and make therapy available to all, Talkspace has a network of thousands of credentialed clinicians and has been used by over one million people to grow, heal and overcome day-to-day challenges.
Talkspace (talkspace.com) has 2,359 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Jeffery
They are very kind and helpful with my mental health
Response from TalkspaceNov 24, 2025
We're happy to hear that our team is helpful and kind regarding your mental health. Thank you for your positive feedback.
Talkspace M.
The ease of accessing my appointment is great and the reminders are very helpful.
Response from TalkspaceNov 24, 2025
We're happy to hear that accessing your appointment was easy. We appreciate you mentioning that our reminders are helpful to you.
Talkspace M.
Dr. Austin has been very helpful in guiding me through understanding my traumas and breaking things down in a non-judgmental, affirming way. She has been such a phenomenal therapist and I have seen and felt my growth.
Response from TalkspaceNov 24, 2025
We're happy to hear that you've had such a positive experience. It's wonderful to know that you feel guided and affirmed while understanding your experiences. Thank you for sharing your growth journey with us!
Talkspace M.
App is fairly easy to use. Scheduling very easy. My therapist is excellent!
Response from TalkspaceNov 24, 2025
We're happy to hear that scheduling is easy and that you find the app user-friendly. We appreciate your kind words about the therapist!
Jane
My issues of the moment have to do with an aging and ill partner. I was concerned that a younger therapist might not related. It turned out to be a good match; she had family who has been down this path. She was a friendly, sympathetic listener with practical suggestions, which is exactly what I needed.
Response from TalkspaceNov 24, 2025
We appreciate you sharing your experience. We're glad to hear that you found a supportive connection and helpful guidance during a challenging time. It's wonderful that you felt heard and received practical suggestions.
Talkspace M.
Ms Shelly really listens to my concerns and offers me strategies.
Response from TalkspaceNov 24, 2025
We're happy to hear that the strategies offered were helpful and that your concerns were heard. Thank you for your feedback.
Talkspace M.
I like concept but there is no accountability with therapists. Originally, my appointments with 3 different therapists were cancelled on their end, making it very hard to get started. I was discouraged. Eventually I found a therapist however she was unprofessional. My therapist was providing services from her bed, was often scrolling on her phone while I was talking (I could tell by her posture and see the reflection in her glasses), and her phone would go off during session, she would not silence it. Additionally, we did not really work on anything from week to week and she did not identify goals for me. It felt like a venting session, which is not therapy. I felt like I was just some easy side cash on a Sunday morning to her where she can throw her hair in a messy bun and sit in bed and get paid.
Response from TalkspaceNov 24, 2025
We appreciate you sharing your experience. We're sorry to hear about the appointment cancellations and the unprofessional behavior you encountered. It's concerning that your therapy sessions did not meet your expectations, and we'll investigate this to ensure our services align with professional standards. Please contact us at [email protected] and we are happy to assist you.
Caryn B.
I'm sure there are wonderful professionals on SonderMind, but my experience with this particular therapist was awful. If you are in Tennessee I would not use therapist, KATE TOWER. My experience with this therapist was horribly traumatic. The actual therapy with Ms Tower was more traumatic than the concerns that brought me to therapy in the first place. She could not have cared less. She is the epitome of someone who is in this field for the money. I strongly recommend that if you're looking for a good therapist that you seek care with someone else.
Response from TalkspaceNov 24, 2025
We appreciate you sharing your experience. It is concerning to hear that your therapy was difficult. We take such feedback seriously and will look into this matter further to ensure quality care. Please contact us at [email protected].