TalkiatryReviews of talkiatry.com

I am satisfied with the care I've been receiving. The psychiatrist and therapist have been good, and I appreciate them both and they have been understanding and helpful in my journey. The psychiatrist is also pretty responsive to messages especially regarding medication questions and side effects. The psychiatrist I've met with 3x, and the therapist I've met with 5x at this point now. The customer service experience has been pretty poor. 1. Initial intake - they are focused on just matching you with the psychiatrist and provide little to no information on how you can match with a therapist (this can also only be done after you've met the psychiatrist). I really just needed more clarity on the process and it would have been fine that I match after. 2. Immediate booking required or provider options expire and change. - Psychiatrist profiles were provided online. I needed some time to evaluate who would be a good fit and took a few days to consider my options. When I went back to the website, my account was frozen (because I didn't book within a few days) and had to call in to unfreeze it. The provider options also changed. This was difficult for me because I needed some time to assess my options. - Therapist options: I was given a choice from 2-3 therapists at a time. This was done over the phone and again they asked me to select immediately. I had to request for the profiles and they showed me how to find them or they emailed them. I often need to evaluate based on profiles that the provider will match my needs. You have to decide quickly or the options will change the next time you call in. >> Overall the process for finding a provider was difficult for someone who has specific criteria and needs time to review profiles and decide. 3. Transferring medical records took 1 month. At other places, this takes 3 business days. The process was broken and needs to be fixed: - I was told I filled my HIPPA forms incorrectly (which was not the case) - They did not receive the records, which were emailed twice to the email address they had requested it be sent to - After following up, I got another email address which I requested my prior provider send it to and they were able to process it >> On the phone ~5x following up to push the process along + additional email correspondence.

Ignore bad reviews. It sounds like a majority of the issues that patients have is that they want hard-core controlled substances to feed dependency and this is NOT the place for that. I had no issues finding a provider that is a perfect for me. Setting up the appointment was a breeze and even though I had a small billing dispute, it was handled professionally and quickly. My psychiatrist listens, provides feedback, and is very involved in helping me find the right medications. It seems that bad reviews in here speak more to the frustrations of living with mental illness than signs that this is a bad company. This is NOT a bad company and they are not bait and switching anyone. They help people, and they save lives. They will NOT, and I mean will NOT indiscriminately prescribe benzos (Xanax, Valium, etc.) Like it is very, very difficult to get more than 10 mg and they will NOT set up prescriptions with refills on these drugs. So if you are looking for a quick, hassle free resource to fill that need, look elsewhere because this place will NOT feed addictions or addictive behavior.

The website is really easy to use. Getting started was quick and talking to a provider was simple. Rx refills are easy and scheduling is really easy too. Completely covered by my BCBS insurance.

I went through the time-consuming process of getting setup with Talkiatry - a call with a Care Coordinator, insurance verification, 3 different surveys - only to have my appointment cancelled at 8:18pm the evening before my 11 am appointment because they mistakenly thought my insurance had lapsed. They charge $100 for cancelling an appointment less than 48 hours before, but they carelessly cancelled my appointment only 15 hours before. My prescriptions are running out and I was relying on my verified appointment to get refills. Talkiatry screwed me and can't be trusted. It is absolutely shameful to cancel an appointment based on false premise less than 15 hours before a verified appointment.

The on line system works flawlessly. Dr. Hess is providing excellent care and professional advice. I am very pleased. Greg Jolley

Run away from this company. They cancel appointments on you, connect you with providers who do not specialize in your condition, and bill you for services not provided. I was charged 100 dollars for the provider canceling on me last minute. Everyone on their support team is outsourced and disconnected from the team of providers. I would never use them again.

Horrible experience ! I seriously don’t believe these people are the real deal. The supposed Psychiatrist I saw literally questioned my medications prescribed by my health care provider and rheumatologist (I have Lupus) and she put me down on the same day I was grieving a death in the family instead of just directly requesting medical documentation and reasons directly from my healthcare provider. She was uneducated and a bully! Then after calling talkitry and explaining what happened they deactivated my account the next day. They are scam artists! Scamming you and your insurance! I should have had read the reviews before! They are SCAM and should be investigated!

I waited over a month to have my first session on talkiatry, and within an hour I was then told they cannot provide the care I need. What psychiatrist really knows exactly what you have in ONE session? If talkiatry cannot provide the correct medications and mental health help, then why does it even exist? On top of that my psychiatrist told me that I would be able to access all the notes she took and show it to a different psychiatrist, just for me to try to log into the app the next day and have my entire account deactivated. Then, I emailed them about it, said they would answer in 3 days, it has now been 6 days no answer as to why they deactivated my entire account.