Swimsuits For AllReviews of swimsuitsforall.com

I live in Canada and placed an order with Swimsuits for all on March 4, 2019. I received a confirmation e-mail that it was shipped on March 5th. I inquired with the company through their website on March 22nd as to the status of my shipment as I had yet to receive it. The company responded back and said that my credit card was refunded with no other explanation. I responded to the company as to what happened to my order. The response given was “You have been refunded for the cost of the order.” “Yes, it was shipped out” and was provided with the tracking number I already had on file. I then called the company wanting to clarify the status, and spoke with a man who was very rude over the phone and seemed in a hurry. Not certain whether his shift was ending soon or not? He told me that my order was either lost or stolen and that for next time, I should call the company directly. This is my first time ordering online from this company and I must say, I’m not impressed with their client service. I do not recommend ordering from this company. I wish I would have seen these reviews before placing my order!

They have an interesting way of addressing shipping. I bought 2 suits and paid for shipping. I returned 2 suits and paid for shipping. Then I paid for shipping again because they deducted the shipping cost from my refund because they said it cost them to send me the suits in the first place....wait I paid for the shipping from their store to my house in the first place... Guess I won’t be doing business with this company again.

They replied to my review stating "gladly refund my money" with tags on. NOW tell me who goes swimming with tags on. I was going to except poor craftsmanship yet when the material got wet it sagged and puckered. Oh AND THEY can't send me a return label via email. Just save yourself some grief.. Get your suits some where else.

Ordered swimsuits March 3rd, and paid $30.99USD for express shipping to Canada which the delivery was guaranteed yesterday (March 12th). Nothing came as of today. Checked tracking info, says electronic shipping info received on March 5th. Nothing beyond that. Followed up with customer service, they says it’s weird because I paid for tracking info and expedited shipping. Their solution, wait until Friday to see if I receive it. They don’t know where it is and could be lost. Paid $180USD which is $250 CDN to be told they don’t know where it is. Not only is it a lot of money to lose, but I paid for an express service with tracking and they don’t even know if my package left their facility. I am going away Monday, no idea if I’m going to receive my order and now I probably have to go last minute swimsuit shopping and spend even more money. SUPER ANGRY. Beware Canadian customers! Update March 14th-They have refunded me the shipping cost. Still no sign of my package and neither them or the shipping company IMEX know where it is. Refund is promised if not received by March 20th. If not will file a dispute with PayPal. Update March 15th-I have been refunded for the entire order. I received an email from shipping company IMEX to say they never got my order to ship, I sent it via Facebook messenger. Received notice of full refund from PayPal. Upped rating from 1 star to 2 in the end company did what’s right.

My first time ordering with Swimsuits and was excited for the Ashley Graham collaboration. I placed my order a month ago from Canada. The site said 15-18 days to ship international. I’ve been past from customer rep to customer rep. I did not receive my parcel it’s been over a month. They refuse to give me a refund until it’s been a month in a half so they can declare it lost or stolen.Then it’ll be an additional 7-10 business days to get my refund. That’ll be over 2 months!!! I can’t tell women enough.. SAVE YOUR MONEY!! These people are crooked. Update: As of today, March 18 I have NOT received my item purchased. At this point I’m opening up a disputed with PayPal to get my money back. Horrible service

This might be the worst customer service I have ever experienced. So much so that I actively went looking for a place to post so that others will not make the same mistake. Ordered online in February and apparently they delievered to the incorrect address so it was marked “Return to Sender.” Tried the online email first and received a generic response but absolutely no follow-up. When I called to inquire about what happened, the customer associate was not helpful and generally would not work at all with me to find a solution. Her response was that I should reorder and just wait for my refund on the other package. She also thought it was helpful to tell me my package was being held in Memphis; I live in Nashville. Furthermore, why would I reorder a swimsuit when the company has not refunded me for the one I paid for that was never delivered? Buyers Beware.

I’m so dissatisfied with this company. I ordered approximately 11 suits plus cover ups over a several year period and was always satisfied. I recommended them to a lot of my friends. Returns used to be easy. Let’s face it. Not always easy to buy swimwear online. They changed their return policy plus the last couple of suits the sizing was way off. Then they emailed me a survey in which I expressed my dissatisfaction. Never heard another word. With competition from Amazon I would think customer service would step it up. I no longer buy from there. I no longer recommend them.

This is my worst online shopping experience in 20 years! Website looks fantastic, products look good, wording good. However experience the opposite. Ordered goods internationally under reassurance of items being trackable. Money Taken but no goods received. Checked tracker number but details sketchy. Was assured I'd get a refund but when money didn't appear I followed up only to be told they'd have to receive goods back. How can I return when I never had them?! Spent over $400 with this company and so far all they've done is take money for nothing and cause me a great deal of stress. Use at your own risk! Updated 5th March p.m - I have finally received the full refund in my bank account today. Thank God! I can now close this unpleasant chapter and will be more cautious in future ordering anything online. I thought it only fair to follow this up by sharing that the refund finally happened.