ktdlove73
Subpar quality, poor customer service
Subpar quality, poor customer service. Bought three bathing suits, not cheap. Put in an exchange for 2 (both for size but one was received broken), returned one. I called prior to returning because I had 4 days window to return on time, asking if I should expedite/priority ship, they said not to worry about that. I got an email saying my return was complete. No return on my credit card, got charged for 5 bathing suits. They are shipping back to me the broken one and the one I didn't like. Talked to three different customer service representative who state I am out of luck because the item was received late.. they have documented that I called and asked about shipping yet somehow that is still my fault because it took 9 days to get to their warehouse? No refund, no Egift credit for trying on my end to be a faithful customer and it is a shame because the one suit is cute (one underwire fell out already on the other one). I am one to share my experience good or bad and unfortunately I could not in my right mind order from them again or recommend them to anyone. *update - after posting on FB they did offer a refund for the defective item. The eventual effort was appreciated. Upgraded from 2 to 3 stars.



